A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.
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SAP Ariba
Score 7.9 out of 10
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SAP Ariba provides technology offering guided buying and spot buy, plus supplier and catalog enablement, and integration with Ariba Network – which the vendor states is more than 4.6 million connected companies strong and growing.
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
Industries with stringent regulatory compliance requirements, such as healthcare and finance, benefit from SAP Ariba's robust features for maintaining compliance throughout the procurement process. The platform helps organizations adhere to industry-specific regulations and standards.Organizations seeking an end-to-end source-to-pay solution find SAP Ariba suitable. Its seamless integration of procurement processes, from sourcing to invoicing, simplifies workflows and improves overall operational efficiency.
Some users find the user interface to be complex, particularly for new users. Simplifying the interface and providing more user-friendly navigation could enhance the overall user experience.
Customization Challenges:
Customizing certain aspects of the system, such as reports or templates, can be challenging. A more intuitive customization process would empower users to tailor the system to their specific needs more easily.
Learning Curve:
The platform has a steeper learning curve for some users, especially those less familiar with advanced procurement tools. Improved onboarding resources and training materials could help users get up to speed more quickly.
UI is good from tech perspective Customisations and personalisations are very intuitive and allows user to make the maximum usaage of the dashboard. Integrations with existing systems matters a lot for large enterprises. Training and support is very crucial. Mobile availability enhances the overall customer experience. Feedback is underrated but comapnies take it very seriously now a days.
Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
It improves over all vendor management system of an organization by providing less costly ways of procurement and making business simple. AribaSAP Ariba digitally transforms your supply chain, procurement and contract management process. acts as supply chain, procurement service to do business globally In today’s world, there is a need to control your supply chain and to collaborate with your suppliers in an efficient way. To enable healthy supply chain, you need to have suppliers with visibility to every part of procurement process so that they can maintain an efficient supply chain and help organizations to grow their and own business..
We saved nearly 10% of planned costs due to the large database of vendors we created within the company as a whole.
Saving in time due to shortening of procurement cycles. Procurement activities were never on the critical path and were accomplished with less Supply Chain resources than originally planned.
In the process we created a huge database of Vendors and Pricing which well be beneficial in our future projects.
It is an excellent tool and just what are business required and could afford.
