Manhattan Active Integration Platform vs SAP Ariba Procurement

• Customer Service. We have an incredible team that look after us.
• Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
• Standards. Providing a uniform set of rules enables us to onboard and engage quickly.

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• Ariba Connect Support - with the exception of the few, the general responses from a Support Request has the engineer repeat the issue at hand with the first response, request for additional examples on the second, then attempt to close the ticket with the third, citing that the system behaviour is OOTB or 'as designed'. No real investigation is undertaken until there has been multiple responses, or the SR has been escalated to an specialist engineer.
• Ariba should have better functionality for a supplier to route PO's to specific branches (different email addresses) within their organisation without the need for a full integration or through the use of email routing rules.
• Provide a more thorough process when a supplier upgrades from a Standard to Enterprise account. Currently suppliers are misled into upgrading to an enterprise account without any formal confirmation from Ariba to ensure that the supplier understands why, or even that they upgrading. This, coupled with the only option to pay outstanding invoices to downgrade, discredits Ariba and the Buyers reputation in the marketplace, and introduces significant P2P implications if re-enabling the supplier through a new account is undertaken as a work round.

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• SAP Ariba has allowed that our Procurement Service Center performs much better with a reasonable headcount having 1 system able to support all our Policy requirements and it is easy to use.
• We are able to have 1 system covering 80% of our Global Indirect Spend - 1 system for global approvers for all countries, 1 way of working - consolidated.
• It provides ability to identify opportunities for value added initiatives that save time and money for the company.

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