MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.
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Net Health Therapy for Clinics
Score 10.0 out of 10
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Net Health Clinic (based on Casamba Clinic) is a solution for physical, occupational and speech therapy in any size company or setting, designed to help users increase revenue with improved workflows and intelligent billing.
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Casamba Clinic has been well suited for all aspects of our business since its inception. I can't imagine using a paper chart for all aspects of patient care and not having the EMR system for more streamlined documentation, communication with referral sources and insurances, and for streamlined billing processes.
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
I appreciate all aspects of the program and the people in the company. These two components combined (a quality product and quality people) make this a company that I can fully support. I always feel heard whenever I have a recommendation, as well.
MatrixCare is being used as it was already implemented with the branch of business that was acquire, but, MatrixCare does the best out of all of our different clinical based systems
I feel that Casamba Clinic is well on par if not better than all of these other solutions as far as functionality, quality, and user experience. Additionally, they listen well to the customers and adjust based on recommendations. Finally, I am confident of the company and the direction going forward that will allow it to be viable for the long term.
I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
