What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
217 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1717 Ratings

Microsoft Teams

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
217 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Skype

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1717 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Microsoft Teams

Persistent chat is great. It's easy to connect people who work local and remote with quick comments or chats. Getting a good group thread going has been really useful for our IT team, both for connecting personally and professionally. And I'm a firm component that if you're connected personally already, it's easier to get the professional work done as well. People are relational, and that's just the way it is.Project management with a mixed team of those within your organization and those external to your organization. We use Teams to connect with multiple external consultants, and I think we should probably use it even more than we do. Replacing some of the email conversations that go back and forth with Teams chats would probably be more beneficial. And schedule meetings through Teams would probably be better too. It would give greater visibility to other users who might not originally have been invited, but they could see the agenda, and essentially add themselves to the meeting invite, if they had something to contribute to the conversation.
No photo available

Skype

Skype is pretty good as an integrated tool for quick communication between departments. However, Zoom is lightyears ahead of Skype (and everything else we've tried) as a videoconferencing solution. Teams (another, newer Microsoft product) works for all the things I like about Skype namely within-organization collaboration and communication and is more streamlined and tightly connected to the Office suite in ways that Skype is not.
Ho'omana Nathan Horton profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Microsoft Teams
8.2
Skype
7.4
High quality audio
Microsoft Teams
8.7
Skype
8.1
High quality video
Microsoft Teams
8.6
Skype
7.8
Low bandwidth requirements
Microsoft Teams
6.9
Skype
6.4
Mobile support
Microsoft Teams
8.5
Skype
7.4

Screen Sharing

Microsoft Teams
8.4
Skype
7.7
Desktop sharing
Microsoft Teams
8.7
Skype
8.4
Whiteboards
Microsoft Teams
8.1
Skype
7.0

Online Meetings / Events

Microsoft Teams
8.2
Skype
7.8
Calendar integration
Microsoft Teams
8.5
Skype
8.0
Meeting initiation
Microsoft Teams
8.7
Skype
8.1
Integrates with social media
Microsoft Teams
7.4
Skype
7.2
Record meetings / events
Microsoft Teams
8.3
Skype
8.0
Slideshows
Microsoft Teams
8.3
Skype
7.8

Online Events Collaboration

Microsoft Teams
8.1
Skype
8.1
Live chat
Microsoft Teams
9.0
Skype
8.6
Audience polling
Microsoft Teams
7.7
Skype
7.7
Q&A
Microsoft Teams
7.5
Skype
7.9

Online Events Security

Microsoft Teams
8.0
Skype
7.8
User authentication
Microsoft Teams
8.7
Skype
8.3
Participant roles & permissions
Microsoft Teams
7.8
Skype
7.6
Confidential attendee list
Microsoft Teams
7.5
Skype
7.4

Pros

Microsoft Teams

  • Persistent chat - Teams automatically saves a history of your chat discussions so that you can search and find useful information again in the future.
  • Team based chat - Teams delineates between person-to-person chat and team-based chat so that you can easily select the right audience for your communication.
  • Video Conferencing - Teams has built-in video conferencing, which can help facilitate a conversation when typing becomes too cumbersome.
No photo available

Skype

  • Easy to install for MacOS or Windows and user account setup is intuitive.
  • In the newest version of Skype, you can make the window showing the other person very small. This feature is nice, because I can quickly look something up on my computer and still see the person I am talking to.
  • The chat capability of Skype is also handy if you need to quickly send someone a bit of code or a website link.
Maike Holthuijzen profile photo

Cons

Microsoft Teams

  • Doesn't allow for pausing screen share during a meeting
  • Doesn't allow users to use a phone to call into a meeting. I have to join twice, once from my phone and once from my computer so that I can present on the call and also use my headphones with my phone.
  • Doesn't respect my computer's DND settings. Notifications from teams still appear while I'm in DND and sharing my screen via different web conferencing tools.
  • Very difficult to clear all notifications in activity.
  • File sharing is difficult. I don't want all of the files I share to be saved in a one drive folder. I constantly run into issues with sharing a screenshot with multiple people, via multiple threads, and being asked if I want to replace or duplicate the file.
No photo available

Skype

  • While adding can modifying contacts is relatively easy after you figure it out, new users may struggle with this. Adding a simple plus button next to a persons name in a chat window would be a great help. a simple stream lined single or double click option would be great.
  • A gif repository. While Skype is a business tool some business isn't always so serious. My coworkers and I like to share links and other things quickly with each other over Skype to keep morale high. Being able to respond quickly to your buddy down the hall with a witty gif would make a difference.
  • Not exactly a bad thing but the group chat window could be confusing for new users. Streamlining this and allowing the user to drag themselves out of a chat instead of having to close a window or something similar may help with this.
No photo available

Likelihood to Renew

Microsoft Teams

No score
No answers yet
No answers on this topic

Skype

Skype 8.0
Based on 3 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Usability

Microsoft Teams

Microsoft Teams 7.7
Based on 17 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio profile photo

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed profile photo

Support

Microsoft Teams

Microsoft Teams 7.7
Based on 37 answers
I have not come to stage where I had to use the Support for Teams but the software is quite self explanatory and detailed. It is manageable overall and easy to learn as well. The install process and app install is seamless. No issues at all. I must say it was an easy install and all got up and running.
Sohaib Ahmed Khattak - PCI QIR profile photo

Skype

Skype 7.4
Based on 23 answers
Skype provides a lot of good documentation on its feature set. A lot of the settings are intuitive and easy to use. It is a widely utilized program that has a ton of helpful articles online and if required, the Skype support team is more than willing to help solve issues with the application.
Kaleb-John Loo profile photo

Implementation

Microsoft Teams

No score
No answers yet
No answers on this topic

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Alternatives Considered

Microsoft Teams

Compared to Skype for Business, i think Teams is a more lighter software, no bugs or lags, like when using Skype we used to have. It is more complete when you talk about setting up meetings or conferences. Also, when in a conference, it has a great quality of audio and video. Furthermore, Microsoft Teams has more features compared to Skype, when talking about sharing screen, with Teams you can choose the exatly window you want to share, like, you can share only your Excel window.
No photo available

Skype

It's very difficult to compare Skype to the other tools listed above that are in the database. Skype is much more fully featured and easy to use with many users than Google Hangouts or Google Duo. WebEx and GoToMeeting are better conference call style set ups but not really in the same market but do provide some similar services to Skype. Join.me and Cisco Jabber offer some screen sharing and instant messaging features as Skype and are a little better for those purposes. In essence Skype covers so many things that it's just an easy Swiss army knife style of tool.
Jason Hartigan profile photo

Return on Investment

Microsoft Teams

  • The more employees using Teams, the better value the company will get (especially from increased work productivity).
  • Little investment due to Microsoft 365 Enterprise & Office 365 bundling.
  • With little to no time to implement Teams, the tool can have an instant ROI effect, but initially, user adoption and training can be slow to start.
Justin Pink profile photo

Skype

  • Faster Client Response - Because I am able to check my missed calls and voicemails through my email with Skype, I end up with a faster responses rate to my clients both in and out of the office. I check my messages with my email and return calls faster than before I had Skype. It also makes it quick and easy to check my voicemail through email on my cell phone while away from the office. I no longer have to call into my office landline to check messages!
  • Quicker Client Connection - One of the most common occurrences in our business is that one employee will need to make referrals for a student or client to another employee in our organization. In the past these referrals have been cumbersome and have not always led to eventual connection of the client to another employee. We would send them across campus to another office in hopes that the employee was available, or with an email or phone number and hope that they took the initiative to reach out. With the instant messenger and the video call function, we are able to contact employees across campus immediately so that clients can talk face to face with with their point of referral.
  • More Efficient Business Model - This is a goal of our organization for the upcoming year. Skype has already helped us to progress in this goal by reducing the amount of time spent on unnecessary communications and processes. In the past, at a business with thousands of employees, we were forced to look up internal phone numbers on our website or through the phone roster. Now, I can look up phone numbers and email addresses through Skype messenger almost instantly, in addition to being able to send an instant message. I can also view other employees' schedules and availability through Skype messenger, instead of having to comb through Outlook. This helps me schedule calls and meetings more quickly than I have been able to before I started using Skype.
Kathleen E. Hobson profile photo

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison