What users are saying about
2 Ratings
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Score 7 out of 100
87 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Online Storefront

    MyCommerce

    Feature Set Not Supported
    N/A
    7.2

    Spryker Cloud Commerce OS

    72%
    Spryker Cloud Commerce OS ranks higher in 8/8 features

    Product catalog & listings

    N/A
    0 Ratings
    7.7
    77%
    60 Ratings

    Product management

    N/A
    0 Ratings
    6.8
    68%
    60 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.1
    71%
    52 Ratings

    Branding

    N/A
    0 Ratings
    7.5
    75%
    53 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.6
    76%
    51 Ratings

    Product variations

    N/A
    0 Ratings
    7.7
    77%
    63 Ratings

    Visual customization

    N/A
    0 Ratings
    7.0
    70%
    56 Ratings

    CMS

    N/A
    0 Ratings
    5.8
    58%
    58 Ratings

    Online Shopping Cart

    MyCommerce

    Feature Set Not Supported
    N/A
    7.8

    Spryker Cloud Commerce OS

    78%
    Spryker Cloud Commerce OS ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    7.8
    78%
    42 Ratings

    Checkout user experience

    N/A
    0 Ratings
    7.7
    77%
    58 Ratings

    Online Payment System

    MyCommerce

    Feature Set Not Supported
    N/A
    7.9

    Spryker Cloud Commerce OS

    79%
    Spryker Cloud Commerce OS ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    7.9
    79%
    55 Ratings

    eCommerce Marketing

    MyCommerce

    Feature Set Not Supported
    N/A
    7.0

    Spryker Cloud Commerce OS

    70%
    Spryker Cloud Commerce OS ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    7.6
    76%
    57 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.3
    63%
    42 Ratings

    SEO

    N/A
    0 Ratings
    7.1
    71%
    51 Ratings

    eCommerce Business Management

    MyCommerce

    Feature Set Not Supported
    N/A
    7.8

    Spryker Cloud Commerce OS

    78%
    Spryker Cloud Commerce OS ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    7.5
    75%
    55 Ratings

    Order processing

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Inventory management

    N/A
    0 Ratings
    7.5
    75%
    52 Ratings

    Shipping

    N/A
    0 Ratings
    7.1
    71%
    45 Ratings

    Custom functionality

    N/A
    0 Ratings
    8.3
    83%
    60 Ratings

    Attribute Ratings

    • Spryker Cloud Commerce OS is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    MyCommerce

    70%
    1 Rating
    7.8

    Spryker Cloud Commerce OS

    78%
    69 Ratings

    Likelihood to Renew

    7.0

    MyCommerce

    70%
    1 Rating

    Spryker Cloud Commerce OS

    N/A
    0 Ratings

    Usability

    MyCommerce

    N/A
    0 Ratings
    7.2

    Spryker Cloud Commerce OS

    72%
    68 Ratings

    Support Rating

    MyCommerce

    N/A
    0 Ratings
    7.4

    Spryker Cloud Commerce OS

    74%
    68 Ratings

    Likelihood to Recommend

    Digital River

    DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
    Read full review

    Spryker Systems, GmbH

    Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system. It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
    Read full review

    Pros

    Digital River

    • Almost fully customized templates
    • Very simple subscription flow
    • Allows to generate license on the fly using callback to back-end server
    • Very good technical support
    Read full review

    Spryker Systems, GmbH

    • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
    • Scaling - Modern architecture makes it possible to scale flexible.
    • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
    • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
    • Order Management.
    Read full review

    Cons

    Digital River

    • Definitely need Web-based API to manage subscription including changes in renewal date
    • Add more languages (especially Arabic)
    • Redirect user to PayPal directly without entering to shopping cart
    Read full review

    Spryker Systems, GmbH

    • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
    • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
    • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
    Read full review

    Pricing Details

    MyCommerce

    Starting Price

    Editions & Modules

    MyCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Spryker Cloud Commerce OS

      Starting Price

      Editions & Modules

      Spryker Cloud Commerce OS editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required

        Additional Details

        Likelihood to Renew

        Digital River

        DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
        Read full review

        Spryker Systems, GmbH

        No answers on this topic

        Usability

        Digital River

        No answers on this topic

        Spryker Systems, GmbH

        Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
        Read full review

        Support Rating

        Digital River

        No answers on this topic

        Spryker Systems, GmbH

        Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
        Read full review

        Alternatives Considered

        Digital River

        We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
        Read full review

        Spryker Systems, GmbH

        If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
        Read full review

        Return on Investment

        Digital River

        • Works well with credit card renewals
        • Strong fraud detection system (very important)
        • Doesn't work well with PayPal renewals
        • High enough fee
        • Overall DR is good in this area
        Read full review

        Spryker Systems, GmbH

        • Extending the reach and visibility of the brand through content and commerce.
        • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
        • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
        Read full review

        Screenshots

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