What users are saying about
4 Ratings
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Score 8 out of 100
31 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Netcore Smartech

It is the best product for marketing with different channels. Mailing and SMS'ing become easy. Targetted customer engagging. Branding, Campaining with NetCore for business growth. It can manage a huge database of emails, contacts etc. It helps you to schedule your campaigns too. Reporting of the performance of campaigns and brands is great and you can customize too. They provide API's for downloading your database. Before starting with the product you should have a proper training as parts can be cumbersome
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Netcore Smartech
8.7
Pega Customer Engagement Suite
WYSIWYG email editor
Netcore Smartech
9.0
Pega Customer Engagement Suite
Dynamic content
Netcore Smartech
8.5
Pega Customer Engagement Suite
Ability to test dynamic content
Netcore Smartech
9.0
Pega Customer Engagement Suite
Email deliverability reporting
Netcore Smartech
8.0
Pega Customer Engagement Suite
List management
Netcore Smartech
8.5
Pega Customer Engagement Suite
Triggered drip sequences
Netcore Smartech
9.0
Pega Customer Engagement Suite

Lead Management

Netcore Smartech
9.0
Pega Customer Engagement Suite
Lead nurturing
Netcore Smartech
9.0
Pega Customer Engagement Suite
Lead scoring and grading
Netcore Smartech
9.0
Pega Customer Engagement Suite
Data quality management
Netcore Smartech
9.0
Pega Customer Engagement Suite

Reporting & Analytics

Netcore Smartech
8.0
Pega Customer Engagement Suite
Dashboards
Netcore Smartech
8.0
Pega Customer Engagement Suite
Standard reports
Netcore Smartech
8.0
Pega Customer Engagement Suite
Custom reports
Netcore Smartech
8.0
Pega Customer Engagement Suite

Platform & Infrastructure

Netcore Smartech
7.5
Pega Customer Engagement Suite
API
Netcore Smartech
6.4
Pega Customer Engagement Suite
Customizability
Netcore Smartech
8.5
Pega Customer Engagement Suite

Sales Force Automation

Netcore Smartech
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Netcore Smartech
Pega Customer Engagement Suite
7.0
Workflow management
Netcore Smartech
Pega Customer Engagement Suite
8.0
Territory management
Netcore Smartech
Pega Customer Engagement Suite
6.5
Opportunity management
Netcore Smartech
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Netcore Smartech
Pega Customer Engagement Suite
7.3
Interaction tracking
Netcore Smartech
Pega Customer Engagement Suite
9.0

Customer Service & Support

Netcore Smartech
Pega Customer Engagement Suite
8.7
Case management
Netcore Smartech
Pega Customer Engagement Suite
9.0
Call center management
Netcore Smartech
Pega Customer Engagement Suite
9.0
Help desk management
Netcore Smartech
Pega Customer Engagement Suite
8.2

Marketing Automation

Netcore Smartech
Pega Customer Engagement Suite
8.0
Lead management
Netcore Smartech
Pega Customer Engagement Suite
8.0
Email marketing
Netcore Smartech
Pega Customer Engagement Suite
8.0

CRM Project Management

Netcore Smartech
Pega Customer Engagement Suite
8.1
Task management
Netcore Smartech
Pega Customer Engagement Suite
8.4
Reporting
Netcore Smartech
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Netcore Smartech
Pega Customer Engagement Suite
8.0
Pipeline visualization
Netcore Smartech
Pega Customer Engagement Suite
8.1
Customizable reports
Netcore Smartech
Pega Customer Engagement Suite
8.0

Customization

Netcore Smartech
Pega Customer Engagement Suite
7.7
Custom fields
Netcore Smartech
Pega Customer Engagement Suite
8.0
Custom objects
Netcore Smartech
Pega Customer Engagement Suite
8.0
Scripting environment
Netcore Smartech
Pega Customer Engagement Suite
8.0
API for custom integration
Netcore Smartech
Pega Customer Engagement Suite
7.0

Security

Netcore Smartech
Pega Customer Engagement Suite
8.0
Single sign-on capability
Netcore Smartech
Pega Customer Engagement Suite
8.0
Role-based user permissions
Netcore Smartech
Pega Customer Engagement Suite
8.0

Social CRM

Netcore Smartech
Pega Customer Engagement Suite
7.7
Social data
Netcore Smartech
Pega Customer Engagement Suite
7.8
Social engagement
Netcore Smartech
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Netcore Smartech
Pega Customer Engagement Suite
7.0
Marketing automation
Netcore Smartech
Pega Customer Engagement Suite
7.0

Platform

Netcore Smartech
Pega Customer Engagement Suite
8.2
Mobile access
Netcore Smartech
Pega Customer Engagement Suite
8.2

Pros

Netcore Smartech

  • Multiple features like API, Social media integration, Campaign management, Scheduling Campaigns, Lead Management, Data analytics, Google Apps integration etc. helps for the growth of a business.
  • Email Integration, SMS Integration also connects us with customers on one to one basis.
  • All marketing solution on one platform makes it more useful, we do not have to log in to multiple dashboards for marketing.
  • It's a cloud-based product and can be accessed from anywhere at any time.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Netcore Smartech

  • It can be tricky while creating campaigns.
  • You will need proper training to utilize the program efficiently.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Netcore Smartech

NetCore Smartech is the most stable product. SMS and email are on a single platform which makes it a better product. It also uses browser notification, push notifications to attract customers to your campaigns. The conversion rates become higher using Netcore Smartech as the percentage of delivered emails. SMS is higher than any other software. It almost delivers instant emails and SMS seeing campaigns rise almost instantly.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Netcore Smartech

  • Customer engagement with multiple options of marketing like mailing, SMS, voice etc. and social media integration.
  • Proper analytics of targeted customers.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Netcore Smartech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netcore Smartech Editions & Modules

Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netcore Smartech
8.0
Pega Customer Engagement Suite
8.0

Add comparison