OpenText Service Manager vs. Oracle IT Service Management Suite
OpenText Service Manager vs. Oracle IT Service Management Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
OpenText Service Manager | N/A | OpenTextâ„¢ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise. | N/A | |
Oracle IT Service Management Suite | N/A | Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale. | N/A |
OpenText Service Manager | Oracle IT Service Management Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText Service Manager | Oracle IT Service Management Suite | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
OpenText Service Manager | Oracle IT Service Management Suite | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
OpenText Service Manager | Oracle IT Service Management Suite | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Service Manager | Oracle IT Service Management Suite | |
---|---|---|
Likelihood to Recommend | 9.6 (2 ratings) | 6.0 (1 ratings) |
OpenText Service Manager | Oracle IT Service Management Suite | |
---|---|---|
Likelihood to Recommend | OpenText | Oracle |
Pros | OpenText | Oracle |
Cons | OpenText | Oracle |
Alternatives Considered | OpenText | Oracle No answers on this topic |
Return on Investment | OpenText | Oracle |
ScreenShots |