16 Reviews and Ratings
7 Reviews and Ratings
Well suited for a company with a larger marketing budget as this is a costly program compared to the other ESPs. If your use case is not eCommerce, you would probably be better off with a standard ESP like Drip.Incentivized
Good for bulk email campaigns to multiple contacts, e.g. Newsletters. It's easy to set up a template, schedule send (including intelligent sending) and then has good reporting functionality.The heat map tool is great and general reporting was easy to follow, although could be easier for exporting.Incentivized
Easy Editor - no HTML required. It's very easy to drag and drop your elements, customizing the campaign according to your needs.Reports- the reports are robust, showing you your open rates, browsers used, who clicked what, etc. It is easy to section out this information and deliver it to the appropriate stakeholders.Templates - building your own template library makes creating and sending campaigns and quick and easy experience. In a global company like ours, it also enables consistency across the brand locations throughout the world.
Easy and intuitive drag and drop designGood design templatesGreat customer supportIncentivized
Integration is overly complex.Cannot progressively profile from anything other than an email address.Too expensive.Incentivized
Uptime - the server has gone done before when an email had just been sent out which meant that recipients could not click on linksAutomation add-on was extremely expensive considering the additional capabilities it was addingLogin process - every time I logged in had to use an authorization email. Good security, but unnecessary for EVERY SINGLE loginNo auto-save or save button in the email builder - would have to click off the screen to save, which meant that if the window crashed, there was no way to rescue work. All it needs is a save button!Incentivized
Since this is used on a global scale and it is preferable to all of our brands, I cannot see us switching to a different provider. We have built years worth of contacts and templates within our current system, which saves our marketing team a lot of time when putting together future campaigns. All of them are mobile optimized which makes it even easier to work with
DotMailer is built for eCommerce. Drip, ActiveCampaign, and Infusionsoft are not eCommerce platforms out of the box, though they can be tailored to that use case. DotMailer is especially geared toward retail businesses.Incentivized
Better customer serviceIncreased brand awarenessIncreased brand engagementStreamlined processesRegular communication with customersIncreased audience/reach
Attracted new business through newslettersHelped to drive downloads on content when running campaigns (infographic, report, free trial set up was particularly effectiveIncentivized