RingCentral MVP vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral MVP
Score 7.4 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
RingCentral MVPZoom Phone
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
No answers on this topic
Offerings
Pricing Offerings
RingCentral MVPZoom Phone
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)—
More Pricing Information
Community Pulse
RingCentral MVPZoom Phone
Considered Both Products
RingCentral MVP
Chose RingCentral MVP
Our sister campuses are using Microsoft Teams as the phone system. While MS Teams works great for collaboration, storage, and video conferencing, there are still many issues with using them as the phone system. Desk phone integration with Teams is nothing short of horrible, as …
Chose RingCentral MVP
When considering telephony solutions, RingCentral stands out as one of the most advanced choices available.
Zoom Phone
Chose Zoom Phone
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
Chose Zoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
Chose Zoom Phone
RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability …
Top Pros
Top Cons
Features
RingCentral MVPZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingCentral MVP
7.6
119 Ratings
7% below category average
Zoom Phone
9.5
17 Ratings
15% above category average
Hosted PBX8.865 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)7.989 Ratings9.610 Ratings
User templates6.581 Ratings9.211 Ratings
Call reports6.7106 Ratings9.214 Ratings
Directory of employee names7.9106 Ratings9.315 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingCentral MVP
7.6
128 Ratings
10% below category average
Zoom Phone
9.5
18 Ratings
12% above category average
Answering rules6.5116 Ratings10.015 Ratings
Call recording8.6108 Ratings9.817 Ratings
Call park7.393 Ratings9.912 Ratings
Call screening8.1100 Ratings9.714 Ratings
Message alerts7.4120 Ratings9.714 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingCentral MVP
7.4
113 Ratings
11% below category average
Zoom Phone
9.7
15 Ratings
16% above category average
Video conferencing7.385 Ratings9.615 Ratings
Audio conferencing8.199 Ratings9.615 Ratings
Video screen sharing6.656 Ratings9.815 Ratings
Instant messaging7.566 Ratings9.612 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingCentral MVP
8.4
111 Ratings
1% above category average
Zoom Phone
10.0
17 Ratings
19% above category average
Mobile app for iOS7.797 Ratings10.016 Ratings
Mobile app for Android9.080 Ratings10.012 Ratings
Best Alternatives
RingCentral MVPZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral MVPZoom Phone
Likelihood to Recommend
6.6
(136 ratings)
9.5
(19 ratings)
Likelihood to Renew
9.5
(15 ratings)
10.0
(1 ratings)
Usability
7.9
(11 ratings)
8.0
(1 ratings)
Availability
7.9
(66 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
5.8
(26 ratings)
6.6
(4 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.3
(5 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
6.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingCentral MVPZoom Phone
Likelihood to Recommend
RingCentral
As mentioned earlier, it works well for our attendance line situation. It allows our users to call directly to the people who care whether they come to work or not. We also find it works really well for our IT support line. It allows us to have multiple phones ring when a call comes in so a technician can pick it up.
Read full review
Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
RingCentral
  • Implementation for new clients.
  • Support
  • The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
  • They made it very easy for me to import all our client contact information and team members as users.
  • Their online help menu is very good.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Reliability and Availability
RingCentral
We haven't had any issues using the system compared to the Mitel solution we previously used. People would always complain about the old system and not use mobile applications. Since migrating over from Mitel then, most people are now using mobile applications, and some have even turned in their physical phones and utilized the softphone.
Read full review
Zoom
No answers on this topic
Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review
Zoom
No answers on this topic
Support Rating
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review
In-Person Training
RingCentral
I really didn't know all the capabilities
Read full review
Zoom
No answers on this topic
Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Read full review
Zoom
No answers on this topic
Alternatives Considered
RingCentral
Ring Central is very user friendly, training and support are easily accessible from the desktop application. It's easier to customize your user experience. Mitel is discontinuing cloud-based systems and partnered with RingCentral, we had actually looked at RingCentral before we chose Mitel
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review
Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Zoom
No answers on this topic
Scalability
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Zoom
No answers on this topic
Return on Investment
RingCentral
  • The transcript of calls has been a game changer. It has helped save time when getting back to a vendor or client because their wants/needs are right in front of you. This eliminates the need for lengthy calls, thus saving time.
Read full review
Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of