What users are saying about

SAS Visual Analytics vs Zendesk Explore

SAS Visual Analytics
50 Ratings
Zendesk Explore
26 Ratings

SAS Visual Analytics

50 Ratings
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Score 9 out of 100

Based on 50 reviews and ratings

Zendesk Explore

26 Ratings
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Score 7.3 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

  • SAS Visual Analytics ranks higher in 6 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities
  • Zendesk Explore ranks higher in 1 feature set: Application Program Interfaces (APIs) / Embedding

BI Standard Reporting

10.0

SAS Visual Analytics

100%
9.1

Zendesk Explore

91%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features

Pixel Perfect reports

10.0
100%
7 Ratings
8.9
89%
2 Ratings

Customizable dashboards

10.0
100%
7 Ratings
10.0
100%
5 Ratings

Report Formatting Templates

10.0
100%
6 Ratings
8.3
83%
3 Ratings

Ad-hoc Reporting

10.0

SAS Visual Analytics

100%
9.8

Zendesk Explore

98%
SAS Visual Analytics ranks higher in 3/4 features
SAS Visual Analytics ranks higher in 3/4 features

Drill-down analysis

10.0
100%
8 Ratings
10.0
100%
5 Ratings

Formatting capabilities

10.0
100%
8 Ratings
10.0
100%
5 Ratings

Integration with R or other statistical packages

9.9
99%
6 Ratings
10.0
100%
2 Ratings

Report sharing and collaboration

10.0
100%
7 Ratings
9.1
91%
5 Ratings

Report Output and Scheduling

10.0

SAS Visual Analytics

100%
6.7

Zendesk Explore

67%
SAS Visual Analytics ranks higher in 5/5 features
SAS Visual Analytics ranks higher in 5/5 features

Publish to Web

10.0
100%
7 Ratings
7.0
70%
3 Ratings

Publish to PDF

10.0
100%
8 Ratings
7.3
73%
4 Ratings

Report Versioning

9.9
99%
5 Ratings
4.0
40%
1 Rating

Report Delivery Scheduling

10.0
100%
7 Ratings
8.3
83%
4 Ratings

Delivery to Remote Servers

9.9
99%
3 Ratings
N/A
0 Ratings

Data Discovery and Visualization

10.0

SAS Visual Analytics

100%
9.1

Zendesk Explore

91%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
7 Ratings
10.0
100%
3 Ratings

Location Analytics / Geographic Visualization

10.0
100%
7 Ratings
8.7
87%
3 Ratings

Predictive Analytics

10.0
100%
6 Ratings
8.7
87%
2 Ratings

Access Control and Security

9.9

SAS Visual Analytics

99%
8.7

Zendesk Explore

87%
SAS Visual Analytics ranks higher in 4/4 features
SAS Visual Analytics ranks higher in 4/4 features

Multi-User Support (named login)

10.0
100%
7 Ratings
10.0
100%
4 Ratings

Role-Based Security Model

9.9
99%
6 Ratings
7.3
73%
5 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

10.0
100%
7 Ratings
8.7
87%
4 Ratings

Single Sign-On (SSO)

9.9
99%
4 Ratings
8.9
89%
5 Ratings

Mobile Capabilities

9.9

SAS Visual Analytics

99%
5.6

Zendesk Explore

56%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features

Responsive Design for Web Access

9.8
98%
6 Ratings
7.0
70%
1 Rating

Mobile Application

9.9
99%
4 Ratings
N/A
0 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
5 Ratings
4.1
41%
3 Ratings

Application Program Interfaces (APIs) / Embedding

9.9

SAS Visual Analytics

99%
10.0

Zendesk Explore

100%
SAS Visual Analytics ranks higher in 5/6 features
SAS Visual Analytics ranks higher in 5/6 features

REST API

9.9
99%
2 Ratings
10.0
100%
1 Rating

Javascript API

9.9
99%
2 Ratings
N/A
0 Ratings

iFrames

9.9
99%
2 Ratings
N/A
0 Ratings

Java API

9.9
99%
2 Ratings
N/A
0 Ratings

Themeable User Interface (UI)

9.9
99%
3 Ratings
N/A
0 Ratings

Customizable Platform (Open Source)

9.9
99%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • SAS Visual Analytics is rated higher in 1 area: Likelihood to Recommend
  • SAS Visual Analytics and Zendesk Explore are tied in 1 area: Support Rating

Likelihood to Recommend

10.0

SAS Visual Analytics

100%
9 Ratings
7.4

Zendesk Explore

74%
5 Ratings

Usability

SAS Visual Analytics

N/A
0 Ratings
10.0

Zendesk Explore

100%
2 Ratings

Support Rating

10.0

SAS Visual Analytics

100%
2 Ratings
10.0

Zendesk Explore

100%
2 Ratings

Likelihood to Recommend

SAS Visual Analytics

It is particularly well suited to big data collections that have good structure. It is not really designed for unstructured datasets (documents, etc). Its strength is the processing speed (particularly when implemented on Hadoop). It is not cheap but it is worth it!

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Ian Macintosh | TrustRadius Reviewer
Ian Macintosh
View all 9 answers on this topic

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Pros

SAS Visual Analytics

  • Our staff are familiar with it as it is a common tool. Our training and implementation was short.
  • Installation was easy. Our staff was able to deploy to the receiving department relatively quickly. Though the download was a pretty good size.
  • Seems to crunch through large volumes of data (millions of records) pretty quickly as I've received no complaints on this front from staff.

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Mike Narumiya | TrustRadius Reviewer
Mike Narumiya
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Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Cons

SAS Visual Analytics

  • Customizing a report as per the user requirement.
  • Adding more color and font styles. Presenting data in a more colorful way.
  • The website has a lot of tutorials which is more inclined to the technical side. Maybe add more to the presentation side as well.

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Banbhalang Kharpuri | TrustRadius Reviewer
Banbhalang Kharpuri
View all 9 answers on this topic

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...

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Alexandra Rouzier | TrustRadius Reviewer
Alexandra Rouzier
View all 5 answers on this topic

Pricing Details

SAS Visual Analytics

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

—

SAS Visual Analytics Editions & Modules

Edition
SAS Visual Analytics for SAS Cloud1
  1. Annual By Users: 5, 10, 20
Additional Pricing Details
SAS Visual Statistics and SAS Office Analytics are also available as add-ons.

Zendesk Explore

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Zendesk Explore Editions & Modules

—
Additional Pricing Details
—

Usability

SAS Visual Analytics

No score
No answers yet
No answers on this topic

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Support Rating

SAS Visual Analytics

SAS Visual Analytics 10.0
Based on 2 answers
Excellent and fast support

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suva sahu | TrustRadius Reviewer
suva sahu
View all 2 answers on this topic

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!

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Alexandra Rouzier | TrustRadius Reviewer
Alexandra Rouzier
View all 2 answers on this topic

Alternatives Considered

SAS Visual Analytics

SAS Visual Analytics stuck against IBM SPSS Modeler and Tableau in the sense that, it is far more accurate and reliable in the aspect of data and statistical analyses than others. Also, it is not just globally recognized as the leader in the field of statistical and data analysis, but also the most used statistical software worldwide. In addition, it combines the functionality of both IBM SPSS Modeler and Tableau which implies, it is comprehensive and has the widest coverage.

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Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.

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Julie Pinto | TrustRadius Reviewer
Julie Pinto
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Return on Investment

SAS Visual Analytics

  • SAS Visual Analytics licensing cost should be reduced to enable users to use it in mass scale.
  • More statistical and mathematical equations and theories should be converted into SAS functions for reusing.
  • Because of enriched ETL and reporting capabilities SAS Visual Analytics is most preferred by business users.

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suva sahu | TrustRadius Reviewer
suva sahu
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Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Screenshots

Zendesk Explore

—

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