What users are saying about
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 50 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
- SAS Visual Analytics ranks higher in 6 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities
- Zendesk Explore ranks higher in 1 feature set: Application Program Interfaces (APIs) / Embedding
BI Standard Reporting
10.0
SAS Visual Analytics
100%
9.1
Zendesk Explore
91%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features
Pixel Perfect reports
10.0
100%
7 Ratings
8.9
89%
2 Ratings
Customizable dashboards
10.0
100%
7 Ratings
10.0
100%
5 Ratings
Report Formatting Templates
10.0
100%
6 Ratings
8.3
83%
3 Ratings
Ad-hoc Reporting
10.0
SAS Visual Analytics
100%
9.8
Zendesk Explore
98%
SAS Visual Analytics ranks higher in 3/4 features
SAS Visual Analytics ranks higher in 3/4 features
Drill-down analysis
10.0
100%
8 Ratings
10.0
100%
5 Ratings
Formatting capabilities
10.0
100%
8 Ratings
10.0
100%
5 Ratings
Integration with R or other statistical packages
9.9
99%
6 Ratings
10.0
100%
2 Ratings
Report sharing and collaboration
10.0
100%
7 Ratings
9.1
91%
5 Ratings
Report Output and Scheduling
10.0
SAS Visual Analytics
100%
6.7
Zendesk Explore
67%
SAS Visual Analytics ranks higher in 5/5 features
SAS Visual Analytics ranks higher in 5/5 features
Publish to Web
10.0
100%
7 Ratings
7.0
70%
3 Ratings
Publish to PDF
10.0
100%
8 Ratings
7.3
73%
4 Ratings
Report Versioning
9.9
99%
5 Ratings
4.0
40%
1 Rating
Report Delivery Scheduling
10.0
100%
7 Ratings
8.3
83%
4 Ratings
Delivery to Remote Servers
9.9
99%
3 Ratings
N/A
0 Ratings
Data Discovery and Visualization
10.0
SAS Visual Analytics
100%
9.1
Zendesk Explore
91%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
10.0
100%
7 Ratings
10.0
100%
3 Ratings
Location Analytics / Geographic Visualization
10.0
100%
7 Ratings
8.7
87%
3 Ratings
Predictive Analytics
10.0
100%
6 Ratings
8.7
87%
2 Ratings
Access Control and Security
9.9
SAS Visual Analytics
99%
8.7
Zendesk Explore
87%
SAS Visual Analytics ranks higher in 4/4 features
SAS Visual Analytics ranks higher in 4/4 features
Multi-User Support (named login)
10.0
100%
7 Ratings
10.0
100%
4 Ratings
Role-Based Security Model
9.9
99%
6 Ratings
7.3
73%
5 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
10.0
100%
7 Ratings
8.7
87%
4 Ratings
Single Sign-On (SSO)
9.9
99%
4 Ratings
8.9
89%
5 Ratings
Mobile Capabilities
9.9
SAS Visual Analytics
99%
5.6
Zendesk Explore
56%
SAS Visual Analytics ranks higher in 3/3 features
SAS Visual Analytics ranks higher in 3/3 features
Responsive Design for Web Access
9.8
98%
6 Ratings
7.0
70%
1 Rating
Mobile Application
9.9
99%
4 Ratings
N/A
0 Ratings
Dashboard / Report / Visualization Interactivity on Mobile
10.0
100%
5 Ratings
4.1
41%
3 Ratings
Application Program Interfaces (APIs) / Embedding
9.9
SAS Visual Analytics
99%
10.0
Zendesk Explore
100%
SAS Visual Analytics ranks higher in 5/6 features
SAS Visual Analytics ranks higher in 5/6 features
REST API
9.9
99%
2 Ratings
10.0
100%
1 Rating
Javascript API
9.9
99%
2 Ratings
N/A
0 Ratings
iFrames
9.9
99%
2 Ratings
N/A
0 Ratings
Java API
9.9
99%
2 Ratings
N/A
0 Ratings
Themeable User Interface (UI)
9.9
99%
3 Ratings
N/A
0 Ratings
Customizable Platform (Open Source)
9.9
99%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- SAS Visual Analytics is rated higher in 1 area: Likelihood to Recommend
- SAS Visual Analytics and Zendesk Explore are tied in 1 area: Support Rating
Likelihood to Recommend
10.0
SAS Visual Analytics
100%
9 Ratings
7.4
Zendesk Explore
74%
5 Ratings
Usability
SAS Visual Analytics
N/A
0 Ratings
10.0
Zendesk Explore
100%
2 Ratings
Support Rating
10.0
SAS Visual Analytics
100%
2 Ratings
10.0
Zendesk Explore
100%
2 Ratings
Likelihood to Recommend
SAS Visual Analytics
It is particularly well suited to big data collections that have good structure. It is not really designed for unstructured datasets (documents, etc). Its strength is the processing speed (particularly when implemented on Hadoop). It is not cheap but it is worth it!
Manager ICT Operations
Australian Institute of Health and WelfareGovernment Administration, 201-500 employees
Zendesk Explore
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employeesPros
SAS Visual Analytics
- Our staff are familiar with it as it is a common tool. Our training and implementation was short.
- Installation was easy. Our staff was able to deploy to the receiving department relatively quickly. Though the download was a pretty good size.
- Seems to crunch through large volumes of data (millions of records) pretty quickly as I've received no complaints on this front from staff.
Director, Data and Information Systems
North Central Texas Trauma Regional Advisory CouncilHospital & Health Care, 11-50 employees
Zendesk Explore
- As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
- I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
- Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

Verified User
Administrative Assistant in Customer Service
Real Estate Company, 11-50 employeesCons
SAS Visual Analytics
- Customizing a report as per the user requirement.
- Adding more color and font styles. Presenting data in a more colorful way.
- The website has a lot of tutorials which is more inclined to the technical side. Maybe add more to the presentation side as well.
Area Manager
EYInformation Technology and Services, 201-500 employees
Zendesk Explore
- More detailed pieces of training on where to find datasets/queries.
- Have demo reports to do live trainings; instead of watching videos.
- Have a key as to what all of the datasets mean.
- Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Client Experience Manager
Feeding Children Everywhere dba U.S. HungerNon-profit Organization Management, 11-50 employees
Pricing Details
SAS Visual Analytics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—SAS Visual Analytics Editions & Modules
Edition
SAS Visual Analytics for SAS Cloud | 1 |
---|
- Annual By Users: 5, 10, 20
Additional Pricing Details
SAS Visual Statistics and SAS Office Analytics are also available as add-ons.Zendesk Explore
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zendesk Explore Editions & Modules
—
Additional Pricing Details
—Usability
SAS Visual Analytics
No score
No answers yet
No answers on this topic
Zendesk Explore
Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employeesSupport Rating
SAS Visual Analytics
SAS Visual Analytics 10.0
Based on 2 answers
Excellent and fast support
Project Lead
Tech MahindraInformation Technology and Services, 10,001+ employees
Zendesk Explore
Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Client Experience Manager
Feeding Children Everywhere dba U.S. HungerNon-profit Organization Management, 11-50 employees
Alternatives Considered
SAS Visual Analytics
SAS Visual Analytics stuck against IBM SPSS Modeler and Tableau in the sense that, it is far more accurate and reliable in the aspect of data and statistical analyses than others. Also, it is not just globally recognized as the leader in the field of statistical and data analysis, but also the most used statistical software worldwide. In addition, it combines the functionality of both IBM SPSS Modeler and Tableau which implies, it is comprehensive and has the widest coverage.

Verified User
Analyst in Research & Development
Insurance Company, 501-1000 employeesZendesk Explore
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Support Manager
BongoE-Learning, 11-50 employees
Return on Investment
SAS Visual Analytics
- SAS Visual Analytics licensing cost should be reduced to enable users to use it in mass scale.
- More statistical and mathematical equations and theories should be converted into SAS functions for reusing.
- Because of enriched ETL and reporting capabilities SAS Visual Analytics is most preferred by business users.
Project Lead
Tech MahindraInformation Technology and Services, 10,001+ employees
Zendesk Explore
- Identify surge ticket periods which help planning.
- Identify CSAT Trend and use the data to improve customer satisfaction.
- Identify SLA Trend and use the data to reduce turnaround time.
- Identify 1-Touch % and use the data to improve response.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employees