Customer Success Management Training Services

Customer Success Management Training Services Overview


Customer Success Management (CSM) training services provide managers with the coaching and skills to run an organization's customer success program. These services are delivered through in-person interactive training, live remote training, and self-guided web-based training modules.


Comprehensive courseware and training can lead to earning certifications in CSM. Performance metrics and assessment results are usually offered to provide insights into the effectiveness of the training.


Training consulting services offer customized training programs that are uniquely tailored for a company’s needs. They offer course management and organize the delivery of the appropriate training. At the other end of the spectrum, this training can be simply delivered through preexisting learning modules on a specific topic.


CSM curriculum usually covers leadership skills, customer onboarding, product training, success plan development, engaging disengaged customers, customer retention tactics, handling difficult customers, and customer journey mapping. Related aspects of sales, customer support, and customer training are sometimes included in CMS training.


Best Customer Success Management Training Services include:

Glide Consulting and Cisco Customer Success Manager.

Customer Success Management Training Products

(1-14 of 14) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

SkyPrep LMS

SkyPrep is an online training software that allows businesses, and knowledge providers to train, test, and manage their users. The software allows users to upload content any material they already have (such as PDF, Powerpoints, Excel, Word, Videos) and create courses and tests. There…

Key Features

  • Mobile friendly (5)
    85%
    8.5
  • Course authoring (5)
    84%
    8.4
  • Progress tracking & certifications (5)
    84%
    8.4
Cisco Customer Success Manager

The Cisco Customer Success Manager is a training and certification program designed to provide a framework and core set of skills to help learners deliver value to relationships with customers, validating the learner's ability to develop and integrate solutions, identify adoption…

Winning by Design

Sales by Design is a sales training and coaching organization,

FT Works

FT Works in California is a consulting company focusing on training customer success and support personnel.

ICMI Call Center Training

ICMI in Colorado Springs offers comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI is a team of industry insiders, trainers,…

SuccessCOACHING

SuccessCOACHING, a venture of SuccessHACKER in San Carlos, is a customer success and churn management training and certification program.

2Win!

2Win! Global in Colorado Springs offers video sales and demo-based sales presentation training for sales, pre-sales, and customer success.

Success Methods

Success Methods headquartered in the UK offers customer success focused consulting and advisory services.

Tri Tuns Adopttec

Tri Tuns in Bethesda offers the Adopttec software adoption and customer success training for companies.

Glide Consulting

Glide Consulting in Bend offers customer success training focusing on retention and account growth.

CSM Practice

CSM Practice in Cupertino is a customer success consulting firm offering services to increase net retention, improve customer satisfaction, and grow an advocacy base. The company does so by providing research, advisory and strategy services for technology and services companies who…

GoLeanSixSigma.com

GoLeanSixSigma.com states their mission is to revolutionize the way people learn process improvement—making it easy for everyone everywhere to build their problem-solving muscles. By sharing what they describe as practical, easy to understand and enjoyable Lean Six Sigma Online…

The Success League

The Success League in San Francisco helps executives build customer success teams, with services to help you ensure revenue and staffing plans are consistent with industry standards, enabling users to scale their businesses.

FranklinCovey

FranklinCovey headquartered in Salt Lake City is a global company specializing in performance improvement, helping organizations achieve results that require a change in human behavior and covering topic areas like leadership, bias training, sales consulting, and customer loyalty…

Learn More About Customer Success Management Training Services

What are Customer Success Management Training Services?


Customer Success Management (CSM) training services provide managers with the coaching and skills to run an organization's customer success program. These services are delivered through in-person interactive training, live remote training, and self-guided web-based training modules.


Comprehensive courseware and training can lead to earning certifications in CSM. Performance metrics and assessment results are usually offered to provide insights into the effectiveness of the training.


Training consulting services offer customized training programs that are uniquely tailored for a company’s needs. They offer course management and organize the delivery of the appropriate training. At the other end of the spectrum, this training can be simply delivered through preexisting learning modules on a specific topic.


CSM curriculum usually covers leadership skills, customer onboarding, product training, success plan development, engaging disengaged customers, customer retention tactics, handling difficult customers, and customer journey mapping. Related aspects of sales, customer support, and customer training are sometimes included in CMS training.


Customer Success Management Training Services Features


Delivery

  • Customized training and coaching programs

  • Onsite in-person interactive

  • Offsite in-person interactive

  • Remote live training

  • Digital modules

  • Web-based training

  • Training at Conferences

  • Team approach to training

  • Individual training


Training Topics

  • Manager training/leadership skills

  • Success plan development/business strategy

  • Managing your portfolio

    • Customer experience management/customer journey mapping

    • Customer onboarding

    • Customer engagement

    • Customer retention

    • Customer listening

  • Managing feedback/follow up

  • Handling difficult customers


Manager / Administrative Tools

  • Performance assessment

  • Training performance metrics

  • Assessment results

  • Certification


Customer Success Management Training Services Comparison


When considering engaging CSM training services consider the following key points:


  • Scope: What is the extent of your training needs? Do you need a comprehensive program covering all aspects of CSM? Is CSM certification required? Would your company benefit from a customized training program tailored to your company’s specific needs? Would individual training modules on different subjects be sufficient for your requirements? Do you require an ongoing training program?


  • Delivery: In what form would your business most benefit from the training? Do you require team training or individual training? Does in-house, offsite, or remote live training work best for your needs and budget? Would you consider training programs that take place at CSM conferences? Would modular self-guided web-based training be sufficient?


Pricing Information


As there is a multitude of training options, prices vary accordingly. CSM training consultants who deliver customized training programs require a quote for their services. Certificate programs start at $500 and go up to $1,600 or more per student. Courses that grant advanced CSM certifications can cost up to $13,000 and take 6 months to a year to complete.


Some certifications expire after a while and require ongoing training. This training generally ranges from $49-$89 per month per user. Basic programs can start as low as $99 a year. Individual digital courses on a single subject typically start at $12 per user. Training programs at CSM conferences range from $300 to $1,700.

Related Categories

Frequently Asked Questions

What do Customer Success Management Training Services do?

Customer Success Management (CSM) training services teaches people to successfully manage a business’s customer success program and interact with clients. This training can be done in-person, live but remotely, or self-guided using online courses and modules. Individuals that complete comprehensive training programs can earn CSM certifications.

What are the benefits of using Customer Success Management Training Services?

The different levels of CSM training offered combined with a variety of delivery options allow businesses to choose a training solution that works best for them.

The effective management of customer success programs leads to the following benefits:

  • Improved customer retention, reduced churn, increased renewal rates
  • Increased revenue due to increased cross-sell and upsell opportunities
  • Higher new customer conversion rates
  • More efficient onboarding for those companies delivering complex products or services
  • Improved customer understanding and stakeholder relations
  • Enhanced product and service R&D through customer feedback and advocacy
  • Reduced customer support costs

How much does Customer Success Management Training Services cost?

Pricing varies based upon the level of training required and how the training is delivered. One-time certificate programs can range from $300 to $1,600 or more per user.

Advanced programs can cost up to $13,000. Custom training programs delivered by consultants require obtaining a quote. Ongoing training can range from $99 per year up to $89 per month per user. Training programs at CSM conferences range from $300 to $1,700.