Sengii Connect vs. ServiceNow Customer Service Management
Sengii Connect vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sengii Connect | N/A | Sengii, headquartered in Durham, North Carolina, builds and hosts custom Online Community, Commerce, and Website solutions. Connect is Sengii's Online Community solution for associations. Connect passively records all actions by members and provides insights to guide the association to better meet their needs. The solution aims to help boost membership renewals, increase registrations, provide invaluable member experience feedback, and keep members engaged with their association. | $300 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sengii Connect | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sengii Connect | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Sengii Connect | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Sengii No answers on this topic | ServiceNow |
Pros | Sengii No answers on this topic | ServiceNow |
Cons | Sengii No answers on this topic | ServiceNow |
Usability | Sengii No answers on this topic | ServiceNow |
Support Rating | Sengii No answers on this topic | ServiceNow |
Alternatives Considered | Sengii No answers on this topic | ServiceNow |
Return on Investment | Sengii No answers on this topic | ServiceNow |
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