ServiceNow Customer Service Management vs. ServiceOS
ServiceNow Customer Service Management vs. ServiceOS
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
ServiceOS | Mid-Size Companies (51-1,000 employees) | Created in 2014 as a simple CRM to serve the needs of service delivery businesses, ServiceOS has grown and adapted to become a complete business management solution for the service industry. Based on online technology, its features allow users to manage jobs, teams and operations from a single centre. ServiceOS includes: - Online booking system - Field Service… | N/A |
ServiceNow Customer Service Management | ServiceOS | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | ServiceOS | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | ServiceOS | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Method:CRM Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.8 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | ServiceOS | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | ServiceOS | |
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Likelihood to Recommend | ServiceNow | ServiceOS No answers on this topic |
Pros | ServiceNow | ServiceOS No answers on this topic |
Cons | ServiceNow | ServiceOS No answers on this topic |
Usability | ServiceNow | ServiceOS No answers on this topic |
Support Rating | ServiceNow | ServiceOS No answers on this topic |
Alternatives Considered | ServiceNow | ServiceOS No answers on this topic |
Return on Investment | ServiceNow | ServiceOS No answers on this topic |
ScreenShots | ServiceOS Screenshots |