Likelihood to Recommend Rapport works great when used directly with
AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.
Read full review For any company that has lots of loans to manage on a monthly basis. Especially if you want to calculate monthly interest accrual ahead of time, it takes few mins to set up a company and generate an amortization schedule. And you can copy and update for other companies. Easy to make changes to the schedule too
Read full review Pros Being able to have an unlimited number of message templates (others do not) Linking text/email/phone communications directly into the patient's chart in Avimark Appointment confirmations and reminders Read full review Calculate large payment schedules Synchronize with Excel Re-calculate payment schedules whenever there is an adjustment Read full review Cons Text messaging dashboard Text character limits Layout / design Read full review The layout is really outdated compared to other accounting software. Read full review Usability Pretty easy to use, easy to find options. The only complaint is the layout is too outdated.
Read full review Alternatives Considered The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform
Read full review We have not tried any other interest calculation software since we started using TValue. There just doesn't seem to be the need to switch and there aren't many options out there
Read full review Return on Investment Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests Slightly cheaper than previous client communication system Read full review It has saved us time in the long run It has given us confidence in our schedules as it is automated; reduced human error Read full review ScreenShots