TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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TriNet HR Plus
Score 4.7 out of 10
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HR Plus (formerly Zenefits) is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with a technology platform for HR, payroll, and benefits.
Justworks was a front runner but literally couldn't run payroll the way we needed at all. There was no way to make it work. Rippling didn't have the certifications we wanted and found that their 'we don't nickel and dime you' promise as all-inclusive as they promised. ADP is …
TriNet stands out far from the crowd. The Trinet team is pleasant to work with and understands our organization's needs. Their sales team was reasonable and worked with our PEO broker to ensure the arrangement was beneficial for everyone. Unlike some other popular payroll …
GreenShades had several issues with the benefit platform! We continued to find issues with the benefit deductions and enrollments with the providers for 9 months after open enrollment. Much of my time was spent auditing and fixing the errors.
Rippling is more of a tech company than HR. They didn’t provide a specific point of contact but a generic email address for customer success/support. Overall, the platform looked better than TriNet, but we were not sold on the EPLI they offered. We didn’t hear good things from …
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me …
TriNet does a great job at payroll, compliance, caring for the employees, resources for benefits, even free services offered to help and assist if needed. Very clean UI, and user-friendly and intuitive. Great for back office compliance. The customer service is vastly better …
I used ADP in the company I worked for before, but I was not responsible for nearly as much as I am with my current job. I never got too in-depth with ADP, but I already know that TriNet far exceeds what we had with ADP.
My company has been using TriNet for over a decade. The decision was made before I joined; however, it was a good business decision for us at the time due to the size of our company.
Not listed in the database is CoAdvantage, another excellent competitor that is under the radar. In any case, all three offer dramatically higher quality product, better benefits negotiation and stronger customer support. In my opinion, they are clearly going after clients who …
Because of TriNet's ability to work with Hawaii and K-1, they've stood out. However, our search for other PEO's or doing an ASO partnership haven't stopped due to the cost of medical coverage.
When we first started with TriNet, it was a long process to get a report setup with all the information we needed on it. This report is what I use to complete my own report to corporate office. I was able to get all the information on one report but I was not able to have it …
We use ClearCompany for performance management and as our ATS. At the time, we were looking to add an ATS, TriNet's system was just not as flexible and was not as advanced as ClearCompany's system. Same with performance management. We are able to do a lot more with a lot more …
We use Justworks quite a bit, but the difference is the designated support specialist. They only offer a general # to call into or a chat box. Also, they don't offer an audit prior to payroll processing, which I find helpful to keep accuracy and detect any errors. The JW …
I think overall it stacks up well compared to Insperity. What I think is above and beyond is the number of training sessions that are offered and the educational resource of The Wing.
TriNet HR Platform offers more comprehensive features and functionality than Paycom. I believe TriNet has better-trained and informed representatives to assist its clients.
TriNet HR Platform provides full PEO services and functionality at the best price for a company of our size. The added functions of expense, time entry, ATS, performance, and learning/training are nice perks as well.
ADP had made some promises as far as integration with our accounting system. To date it has not worked. So, it manually inputted like TriNet. However, the reports in TriNet are much more easily understandable
I personally run two businesses and have had no problems receiving support from Gusto. In my opinion, it has been an absolute delight in comparison to Zenefits.
We selected Zenefits because of good sales pitched and touted integrations and it turned out we had no after sale support nor integration were straight forward.
I love how easy it is to run payroll with zenefits. Having close to 300 employees can make it a challenging task, but the software is so user friendly that uploading it all is a breeze and then all deductions, contributions, taxes, etc. is taken care of from there! Plus having …
Easier to use and more modern. Everything on Zenefits is quick and easy to access, if I can't figure something out or have any questions I can call the help desk and I get a real person to help me navigate where I need to go and what I need to do.
I have only used Zenefits within the last couple of years. I don't remember the other platforms that we used back in the day. I will tell you this, Zenefits is the only platform I want to use currently and moving forward. This platform is very user-friendly and I don't plan on …
My last job had something similar to Zenefits but it functioned very poorly - half the time it was so glitchy and you weren't able to log in correctly or the screen would be white. My experience with Zenefits has been night and day in comparison because I can actually retrieve …
I have never used a platform similar to Zenefits. I worked at Lifetime and they had developed their own platform but it wasn't user-friendly and we didn't have access to an app on our own device if you weren't a hiring manager. I prefer Zenefits because it enables you to check …
I have only used Gusto as an employee, not an administrator. I found both Zenefits and Gusto to be user-friendly and easy from the employee perspective. Ultimately, as an administrator, I went with Zenefits because they offer a discount for nonprofit organizations.
Zenefits beats both these products for my organization because Zenefits streamlines processes, offers state of the art functionality for my organization, and is user friendly for my employers. The other two products, although good, are archaic in design and difficult for …
TriNet is extremely knowledgeable and able to meet a wide variety of needs, such as handling K-1 employees and employees in Hawaii. It's challenging in the sense that pulling reports can result in blocks/barriers based on the number of employees one has.
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
Expense Reimbursement better integrated with the payroll functionality.
Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
No support for 9/80 schedule (every other Friday off)
e are currently seeing a massive shift in HR tech, with rapid strides being made in the integration of AI and Machine Learning models. These advancements allow for:Predictive analytics for workforce planning.Automated, intelligent chatbots for instant employee support.Smart data synthesis that provides actionable insights rather than just raw numbers.TriNet appears to be lagging in these areas, missing opportunities to leverage AI to reduce administrative overhead and improve data accuracy
It's a great, easy to use platform that allows all staff to easily engage at the appropriate level of engagement for their needs. It has saved us countless hours for how we track our staff and our ability to easily pull reports. I highly recommend this platform to anyone
The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me feel better
We used QuickBooks Online Payroll from 2014 to 2019 and transitioned to Zenefits Payroll at the beginning of 2020 when Zenefits Payroll shortly after Zenefits Payroll became available in all 50 states. We made the transition to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
TriNet has raised the level of professionalism for our organization by having a really good platform that provides employees and management with easy data entry and reporting infrastructure.
I am sure that the benefits that TriNet offers have helped us recruit and retain excellent staff.
TriNet has reduced the time and energy spent on onboarding new employees.
