Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Calling
Score 8.6 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Webex Meetings
Score 8.4 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$14.50
per month per user
Pricing
Webex CallingWebex Meetings
Editions & Modules
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
Webex Meet
$14.50
per month per user
Webex Suite: Meet + Call
$25
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Webex CallingWebex Meetings
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsDiscount available for annual pricing.Discount available for annual pricing.
More Pricing Information
Community Pulse
Webex CallingWebex Meetings
Considered Both Products
Webex Calling
Chose Webex Calling
They can both be complementary to each other.
Chose Webex Calling
Webex has better overall infrastructure. It shouldn't come as a shock as it is backed by Cisco and Cisco is a pioneer in the network space and has amazing overall availability in the market.
Chose Webex Calling
Webex Calling is superior in terms of ease of operation, the tool is intuitive and makes the end user experience simple to use. Background noise removal is the best on the market, making calls clearer. Managing the cloud telephony platform is easy to install, it is not …
Chose Webex Calling
We opted for Webex Calling because it is more secure than the other platforms. Also, when in calls, it does not have a limit for the number of people we have, I experienced in the other platforms that there is a time limit on the calls you can make depending on the number of …
Chose Webex Calling
Webex calling is the best!!! Worth the upgrade
Chose Webex Calling
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the …
Chose Webex Calling
I find this product to be very easily deployed as well as configured. With this platform, it does not really matter from where you are using it be it home or office or any meeting room this platform just seamlessly integrates into your company. Moreover, the user interface is …
Chose Webex Calling
Webex Calling works better with existing customers on CISCO UC/Communications Manager, and using the existing Cisco phone.
Chose Webex Calling
We've been using BroadCloud Carrier in the past, so it was easy to migrate WxC.
Chose Webex Calling
The best-known video call tools and with a service similar to that indicated are Skype and Teams. Some of our clients use them, but Microsoft Teams seems to us a much more complete tool than Cisco Webex. Skype is a lightweight tool, but it does not have as many options nor is …
Chose Webex Calling
The big advantage of Webex Calling is that the deployment could be fully in the cloud, you dont need to purchase hardware like SBC and you can add Cisco Webex Meeting and Teams to your user for more collaboration. It's the last piece of the puzzle if you already use theses …
Chose Webex Calling
Did not try or evaluate any other products to compare. This was due, in part, to other cisco products we have used successfully in the past and continued with our brand loyalty. The product once again has not disappointed us in any way and we will continue to use and evaluate …
Chose Webex Calling
Teams and Skype are great products, but the company decided to go with Cisco Webex Calling because of its easy to use interface and most of its features (which other products have as well).
Webex Meetings
Chose Webex Meetings
Webex Calling we use in-house and is another great product of Cisco. Using one platform for everything makes it easy, simple and user friendly for all staff. This also makes selling the product easier when the simplicity sells itself. Integration with MS Teams has been huge in …
Chose Webex Meetings
Video quality and HD audio makes a huge difference and ease of use or user interface, Noice cancelling features, speaker tracking features, auto frame crop from same room if two people are present both will be cropped if there is unnecessary space around them . this will make …
Chose Webex Meetings
The Deskpro system can be integrated very well into the Webex solution and can also be used by employees from their workplace. The integration is simple and can be easily implemented. Unfortunately, the loading times of the devices and the delay are a bit annoying and can be …
Chose Webex Meetings
Webex Meetings integrates with other Webex products like Slido increasing our engagement and making the meetings or sessions more interactive. Additionally, the virtual backgrounds are highly customisable and the video and audio quality are better than that of other …
Chose Webex Meetings
Microsoft Teams has been a new addition to our collab tool. Its usage has increased over the last few months due to the pandemic driven needs. Cisco Webex is still the primary platform.
Chose Webex Meetings
Webex has finally caught up to MSFT and Zoom since both platforms currently do not support attendees over 200. They are coming out with more feature releases on a monthly basis.
Chose Webex Meetings
We selected Cisco (including Webex meetings) because we had a Cisco on-prem UC platform that integrates to the Webex app which includes meetings. This allowed us to leverage our existing voice investment and have a single app for voice messaging and meetings.
Chose Webex Meetings
WebEx meetings have been out long before the beginning of Covid 19. Therefore, it is a product that has been used by many industries in the past, and not just after the pandemic. in WebEx meetings, it is easy to schedule meetings, it is easy to share screens, and it is easy to …
Chose Webex Meetings
I prefer Webex Meetings vs. Microsoft Teams. I feel like there are better features with Webex. The customers are like most of us, when they have to switch to a new platform (i.e. from MS Teams to Webex) is learning curve and big adjustment. They find features they like and …
Chose Webex Meetings
Webex Meetings is our main tool for collaboration, but as a consultant of a professional service department, I consult my customers for all UCC products which are available.
Chose Webex Meetings
Maintains security at all times, so that information is not shared and no one can enter without identifying themselves--a useful tool for communication, screen sharing, recording session, writing comments, in addition to which it allows to have either on PC or cell phone, which …
Top Pros
Top Cons
Features
Webex CallingWebex Meetings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Calling
8.3
17 Ratings
2% above category average
Webex Meetings
8.2
786 Ratings
3% above category average
High quality audio8.416 Ratings8.5780 Ratings
High quality video8.217 Ratings8.6773 Ratings
Low bandwidth requirements00 Ratings7.5743 Ratings
Mobile support00 Ratings8.0708 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Calling
8.4
17 Ratings
6% above category average
Webex Meetings
8.4
775 Ratings
6% above category average
Desktop sharing8.417 Ratings8.8773 Ratings
Whiteboards00 Ratings8.0673 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Calling
8.0
16 Ratings
1% below category average
Webex Meetings
8.4
784 Ratings
2% above category average
Calendar integration8.216 Ratings8.3742 Ratings
Meeting initiation7.915 Ratings8.6770 Ratings
Record meetings / events7.916 Ratings8.7733 Ratings
Integrates with social media00 Ratings7.8317 Ratings
Slideshows00 Ratings8.5664 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Calling
8.5
14 Ratings
8% above category average
Webex Meetings
8.5
743 Ratings
4% above category average
Live chat8.514 Ratings8.7721 Ratings
Audience polling00 Ratings8.4641 Ratings
Q&A00 Ratings8.5647 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Calling
8.1
15 Ratings
4% above category average
Webex Meetings
8.6
735 Ratings
6% above category average
User authentication8.015 Ratings8.3685 Ratings
Participant roles & permissions8.115 Ratings8.7716 Ratings
Confidential attendee list00 Ratings8.7428 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Webex Calling
8.2
154 Ratings
1% below category average
Webex Meetings
-
Ratings
Hosted PBX8.4116 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.8105 Ratings00 Ratings
Directory of employee names8.3146 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Webex Calling
7.5
159 Ratings
10% below category average
Webex Meetings
-
Ratings
Answering rules7.9143 Ratings00 Ratings
Call recording7.7137 Ratings00 Ratings
Call park7.4131 Ratings00 Ratings
Call screening7.8124 Ratings00 Ratings
Message alerts8.4125 Ratings00 Ratings
Business SMS/External Messaging7.311 Ratings00 Ratings
Online Fax6.97 Ratings00 Ratings
Voicemail Transcription7.016 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Webex Calling
8.2
153 Ratings
2% below category average
Webex Meetings
-
Ratings
Mobile app for iOS8.0137 Ratings00 Ratings
Mobile app for Android8.4125 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Webex Calling
7.9
17 Ratings
0% below category average
Webex Meetings
-
Ratings
Centralized communications management8.116 Ratings00 Ratings
Team messaging7.917 Ratings00 Ratings
Team document sharing7.916 Ratings00 Ratings
Call and meeting analytics7.917 Ratings00 Ratings
Best Alternatives
Webex CallingWebex Meetings
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
TeamViewer
TeamViewer
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex CallingWebex Meetings
Likelihood to Recommend
8.2
(175 ratings)
8.5
(799 ratings)
Likelihood to Renew
9.8
(2 ratings)
9.7
(48 ratings)
Usability
9.1
(4 ratings)
6.1
(106 ratings)
Availability
-
(0 ratings)
9.1
(448 ratings)
Performance
-
(0 ratings)
9.1
(423 ratings)
Support Rating
8.5
(3 ratings)
9.9
(109 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
5.5
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(16 ratings)
Configurability
-
(0 ratings)
9.7
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(10 ratings)
Ease of integration
-
(0 ratings)
10.0
(6 ratings)
Product Scalability
-
(0 ratings)
9.6
(419 ratings)
Professional Services
-
(0 ratings)
8.9
(9 ratings)
Vendor post-sale
-
(0 ratings)
9.5
(8 ratings)
Vendor pre-sale
-
(0 ratings)
9.7
(9 ratings)
User Testimonials
Webex CallingWebex Meetings
Likelihood to Recommend
Cisco
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
Read full review
Cisco
Good examples: - Conducting trainings and courses - Planning meetings and inviting colleagues to attend - Presenting topics to a large group of people - Speech reproduction is very good - assigning rights and copresentor Not so good: - Interaction with other applications - Mute microphones when using multiple clients - Video call quality - Tracking history, private settings
Read full review
Pros
Cisco
  • Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
Read full review
Cisco
  • We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
  • We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
  • I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
Read full review
Cons
Cisco
  • Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
Read full review
Cisco
  • While sharing the content of browsers like Chrome or Firefox it becomes difficult to toggle from one tab to another due to menu dropdown from the top.
  • Sometimes while joining a meeting it asks you to download the app again even if it's downloaded.
  • Limited scheduling option through mobile WebEx app
Read full review
Likelihood to Renew
Cisco
because have been using it and its easy to configure and manage
Read full review
Cisco
Webex is going in a direction which is going to make it incompatible with how we use it. They're more interested in developing the gimmicky AI features and leaving behind the core ability to share documents and allow participants to annotate and save annotated shared documents and other features that were what made it the best choice for classrooms.
Read full review
Usability
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
Read full review
Reliability and Availability
Cisco
No answers on this topic
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
Read full review
Performance
Cisco
No answers on this topic
Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
Read full review
Support Rating
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review
Cisco
I gave this rating for overall support on Webex meetings because if something goes wrong we have the best support here and rarely need to go to help.webex.com. Multiple people have been appropriately trained so finding the answers to any issues we occur is very simple here at work.
Read full review
In-Person Training
Cisco
No answers on this topic
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
Read full review
Online Training
Cisco
No answers on this topic
Cisco
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Read full review
Implementation Rating
Cisco
No answers on this topic
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Read full review
Alternatives Considered
Cisco
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
Read full review
Cisco
Meetings is the way to go! It blends in with our organization's workflow seamlessly. Teams is great but really suffers in the collaboration department from our personal experience. Webex Meetings is much more fleshed out. The features it has are much more convenient and easier to use. There was a bit of a learning curve, but once you are over that speedbump you are able to get much more use out of Webex Meetings.
Read full review
Contract Terms and Pricing Model
Cisco
No answers on this topic
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
Read full review
Scalability
Cisco
No answers on this topic
Cisco
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
Read full review
Professional Services
Cisco
No answers on this topic
Cisco
It is a user friendly application. We have had no adoption problems within the company.
Read full review
Return on Investment
Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
Read full review
Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
Read full review
ScreenShots

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of