Name: Deskpro
Price: 29 USD
Author: Deskpro

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Users of DeskPro frequently recommend the software for its ease of use, customization options, and affordability. Many users find DeskPro to be highly customizable, allowing them to tailor the software to their specific needs. They appreciate the true business-to-business approach of the software, making it suitable for companies requiring helpdesk solutions. The simple installation and setup process is also praised by users, as it allows for a hassle-free implementation. In addition, DeskPro is often described as very affordable and cost-effective, making it an attractive option for businesses. Users also highlight the flexibility of the software, with limitless user access available to staff and clients. Overall, DeskPro receives recommendations from users who value its customization options, ease of use, and cost-effectiveness.

Deskpro is a software that solves several key business problems for its users. One of the main benefits reported by customers is its ability to efficiently handle customer support tickets. Users have praised Deskpro's ticket management system for streamlining their support workflow and improving response times. This has led to increased customer satisfaction and loyalty, as issues are resolved in a timely manner.

Another common business problem solved by Deskpro is its robust knowledge base functionality. Many users have found that Deskpro's knowledge base helps reduce the number of repetitive inquiries by providing self-service options for customers. This not only saves time and resources for the support team but also empowers customers with relevant information at their fingertips.

Deskpro also addresses the challenge of collaboration within support teams. With its collaborative features, users can easily assign tickets to specific agents, track progress, and communicate internally. This ensures effective coordination among support staff, leading to faster ticket resolution and improved overall productivity.

Additionally, Deskpro's reporting and analytics capabilities have proven valuable to many businesses. Users appreciate the platform's ability to generate detailed reports and metrics on ticket volume, response times, resolution rates, and customer feedback. This data-driven approach enables companies to identify trends, spot areas for improvement, and make informed decisions to enhance their customer support operations.

Ultimately, Deskpro addresses various business problems related to customer support ticket management, knowledge sharing, team collaboration, and data analysis. Its user-friendly interface and comprehensive feature set have made it a go-to choice for businesses seeking efficient solutions to streamline their customer support processes.

Starter Help Desk

Pro Help Desk

Satellite Help Desk

Pro Service Desk

Ent Service Desk

Growth

Free

Deskpro

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Overview

What is Deskpro?