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CrashPlan

CrashPlan

Overview

What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

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Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
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Pricing

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CrashPlan Essential

$2.99

Cloud
per month

CrashPlan Professional

$88

Cloud
per year

CrashPlan Enterprise

$108

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(149)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

Cons:

  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings

Reviews

(51-75 of 83)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. At my current workplace, we've been using it since November 2015, on all our workstations and servers, to provide continuous backup to a dedicated Debian Linux backup server in a separate building, equipped with a ZFS zraid array.
  • Detailed backup control from a central administrative interface.
  • Continuous backup with granular control of CPU and bandwidth use.
  • True cross-platform support for OS X, Linux and Windows.
  • Architectural flexibility, including endpoint-to-server conversion, transparent server load balancing and redundancy, and simple storage archive import and migration.
  • Trivial installation and setup for both client and server.
  • Private cloud server is no longer available in a license package which supports businesses requiring fewer than 25 licenses.
  • Public cloud option remaining to small business is not a good fit for creative businesses generating gigabytes of new content per day.
  • Web console is not compatible with desktop Safari, and has issues with mobile Safari as well.
I would recommend CrashPlan PROe for any size business. It's eminently scalable, but it's also a perfect fit for smaller businesses which generate substantial data files, and those on slower broadband connections making offsite cloud backup a poor fit. (Sadly, it is no longer an option for most small businesses—see my earlier comments about licensing.)
Score 10 out of 10
Vetted Review
Verified User
We utilize CrashPlan as a data/disaster recovery tool. It has proven its effectiveness time and time again, with minimal work input. We use and manage it within the Information Systems department, but we have deployed the agent to multiple workstations, servers, and more to maintain data integrity. The most important problem it addresses in my opinion is data recovery in dire situations. The beauty of it is how simplistic it is, and I prefer that. With just a few simple steps, you can recover any data designated to be backed up within no time, and this is a major plus for me, as downtime within a medical facility sends staff into "panic-mode."
  • The ease of use. There is no intense set up to get CrashPlan into action.
  • Simplistic UI. I, for one, hate overwhelming UIs with poor organization structure. CrashPlan addresses this with a simplistic UI that is descriptive and easy to use.
  • Data recovery. It's fast. And speed in that situation is important to reduce downtime.
  • More transparency within their tech model and where they are going/what they are doing. I will add, however, I have not been seeking this out so it may already exist.
Any and every cryptolock scenario is a good start.
Tommy Boucher | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We used CrashPlan to backup the mobile computer of the travelling employees. We don't use it much anymore because of the Google Drive and Dropbox synchronization tools. It isn't for a specific department, but for a specific needs. For the local employees, it's easy to save on a local intranet or DFS, but when you work on the road, you want to work locally.
  • It is multi platform. You can't be Windows or Mac only anymore, every employees should choose their best tools.
  • It's easy to use. Anyone can log on and restore files.
  • It's pretty advanced. Schedule, encryption, bandwidth, selections!
  • It's pretty expensive.
I think CrashPlan will fit all scenarios since the configuration is very granular. You can configure multiple destinations, and receive backups of other computer. What does that mean? You don't need a large server to store the backup, you can backup peer-to-peer and optimize your computer drives. There are no additional costs for the storage.
Jason Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Crashplan to backup anything and everything deemed non-critical. It's non-critical in that our Crashplan install is only for on-site storage, we have a different system that pushes critical backups offsite. We used to have to decide whether or not the data on a machine was worth backing up and if so, allocate a quantity of storage on a backup appliance, or a backup license, or determine if we needed to pay for cloud storage space, etc. With our on-premise Crashplan install utilizing our own storage, there's no more decision making involved - does it have data that should be backed up? Back it up. It's simple, fast, and best of all, restores are almost fun. I have three backup systems in use in my org depending on the data type: critical (onsite + cloud offsite), non-critical (onsite only), and virtual (onsite + cloud offsite). Crashplan is by far my favorite and most widely deployed.
  • Makes backups a breeze - you can either install the agent and define all the settings yourself, which takes 2-3 minutes, or set the defaults on the server and let it configure the agent, which takes all of 1 minute. Everything is right up front and configured in a way that makes sense.
  • Restores are amazing. Three clicks to pick your data to be restored, timeframe, and restore location (original location or a new folder), and off it does. This is the simplest program I've ever seen and it does exactly what it is designed to do.
  • Licensing is straight-forward and based on number of users. We have an on-premise system so we only pay for user licenses, no per-TB or per-appliance fees. Annual support is part of the license cost, so no extra maintenance there either.
  • The only thing I'd like to see changed is the admin console looks drastically different from the agent console. Otherwise this is a solid system all-around.
Adding a cloud-provider is a bit confusing - the functionality is there, but it doesn't seem to be well documented. If you just need on-premise storage, then this isn't an issue and Crashplan is amazing. We did have an issue where our storage location was on a NAS and Crashplan wouldn't backup to a network share, so we re-mapped the store as an iSCSI drive and Crashplan didn't have any issues after that.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan has been an incredible help in restoring data from lost/stolen computers. Data is quickly and easily recovered and the user is back up and running. It is also very helpful with transferring data to new equipment.
  • Restoring data for lost/stolen computers.
  • Recovering a lost file.
  • Transferring data for new equipment.
  • I have not come across any cons in my use of the product.
Score 10 out of 10
Vetted Review
Verified User
We've deployed CrashPlan to our management team and C-level execs (about 15 users total), because we realized we had critical data that was local to the users laptop. As a group, they all use laptops, so traditional "scheduled backup" software wouldn't suffice. We needed something that provided continuous backup, was flexible, centrally managed and did not use the public cloud. The only software that fit the bill was CrashPlan.
  • Centrally managed. Policy Based Control.
  • Very Flexible. It backs up continually so you don't have to worry about missing a scheduled backup, then relying on the user to run a manual backup. Runs in the background with no to little user involvement.
  • Option to run on your own hardware. Not having to rely on the public cloud was a key selling point.
Any time you have critical data that, for whatever reason, doesn't reside on a central server, crashplan is ideal for ensuring the data is backed up. Additionally, with the rise of ransomware, if you are attacked, you won't have to pay up. Just clean the infection and restore from crashplan
John Thomson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
CrashPlan is used for our endpoint backup and recovery.
  • Low resource utilization
  • Excellent bandwidth throttling
  • Reliable operation
  • Continue with the innovation with security features
  • Stress the value of the security features
  • Continue to enhance the product with enterprise security considerations.
CrashPlan couldn't be more scaleable. Small, medium and large enterprises would all benefit from this product.
Jose Chambilla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our volunteers work in 84 countries around the globe with the main purpose of securing our corporate data. One of the challenges we found out during the implementation of CrashPlan PROe was that many of our people have personal and business data all mixed up. Now we allow them to backup personal data too but knowing that we might access that data in case of need.
  • Easy to install on any platform (Linux, MacOX, Windows).
  • Takes off workload from IT personnel by empowering final users in the management of their data.
  • Reports sent to the final user and their supervisors keep us aware on how well we are doing in securing our data.
  • Adopting a computer is still a confusing process for some of us.
  • I visited the documentation support site and things like restoring [data] from an external hard drive without an internet connection is hard to find. Maybe work a more little on the key wordpart to make it easy for us to find things.
With members spread around the globe having a tool that helps me to keep our corporate data secure without involving our members is priceless.
March 11, 2016

Plan on a Crash

Graham Pocta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use CrashPlan as a supplementary backup for our file servers and we also use it to back up mobile computers. It is being used across the entire organization. We also resell CrashPlan to our clients as an endpoint backup solution. It allows us to reduce complexity by no longer requiring that our documents sync with our files servers.
  • Simplicity. CrashPlan is dead simple to install and configure.
  • Reliability. I get an email report every morning of when the last backup for all of our managed devices was. It is rare that a device hasn't been backed up in the last 24 hours.
  • Cheap! The cost for CrashPlan is so low that I have never thought twice about the decision to purchase it.
  • CrashPlan has problems backing up over 1 million files or 1TB of data. It is possible, but there is a little bit of finagling that needs to be done.
  • CrashPlan still based on a Java backend, so memory usage is fairly high. I believe there are plans to remove Java from the picture, though.
  • At present, you are unable to purchase a shipped hard drive restore using the MSP hosted platform -- all restores have to happen over the internet. This is a problem when you're trying to restore multiple GB of data quickly. This is why I usually keep a local backup as well.
As a managed service provider, my clients have tended toward cloud-hosted platforms and the need for an onsite server has been reduced consistently over the past 8 years. Protecting data when you don't have a server is pretty difficult without some sort of service offering. I could see larger organizations being able to roll their own backup solution via VPN or offline folders, but even then, I think CrashPlan still fits in quite well in large enterprises for endpoint backup.
February 24, 2016

CrashPlan Rocks!

Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to backup portable endpoints across all of the divisions in our organization. CrashPlan provides a very robust backup solution that allows the end user to perform unassisted data restores. CrashPlan is a great data recovery(DR) tool and we have used it in that capacity numerous times over the past three years.
  • CrashPlan's network traffic can be throttled to accommodate any network admin requirements.
  • The mobile app, allowing access to files from anywhere at anytime is worth the price of the product.
  • I do not have much bad to say about this product. I don't mean to sound like a fan-boy, but…
  • Cheaper?
If someone needs backup on a desktop or portable computer, CrashPlan would be my recommendation.
February 17, 2016

CrashPlan is King

Adam Satko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are continuing to roll out CrashPlan across our entire organization as our endpoint backup solution. We use it to make sure that our user's local data, particularly our mobile laptop users, is safe and secure. Traditionally we used network shares to store and backup data, but an increasingly mobile workforce makes that a poor process if the end user is rarely in the office to refresh changes.
  • It does everything it claims to do, and it does it quickly, quietly and seamlessly.
  • The administrative console is easy to use and navigate.
  • After the environment is up and running, maintenance and administration is minimal.
  • There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
As long as the end user devices have Internet connectivity of some kind, CrashPlan is the ultimate tool to ensure that the data on those devices is backed up in a timely fashion with little or no impact to and input from the user.
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan for simple backup and restore of user data. We had issues with our old backup solution so it was time to do a replacement of the product with something new.
  • Data Backup
  • Data Restore
  • Low Profile on the System
  • Splunk Intergration
  • Constant improvement
  • User self-service is very easy.
  • A little better reporting
Usability by the end user is great. Not a whole lot of IT maintenance required after implementation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using CrashPlan site wide for about three years. We use it to back up our users' data as well as our departmental data. We are using a "hybrid cloud" structure which meets the needs our our users effectively. One of the more significant applications of CrashPlan is how it affects data and virus infiltrations. We use to panic if we were hit by any encryption/ransomware type viruses. Critical data was always at risk of at least some level of data loss. If we are hit now, we just clean the virus, and restore from CrashPlan. The level of stress relief of our users is always gratifying when they realize they didn't lose any data. We also use CrashPlan to restore data to users receiving new equipment. It is a very easy process, and it takes a lot of the data mining burden off our shoulders.
  • CrashPlan backs up data silently. Our users don't even know it is working in the background.
  • CrashPlan has virtually no adverse affect on computer performance.
  • Crashplan is extremely stable and reliable.
  • A few CrashPlan deployments have successfully installed, but did not back up data because the user did not log into Crashplan.
  • Reporting non-backed up machines would be nice.
  • The web console could be more intuitive.
Cesare Arienti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Crashplan is used by our organization as a multitennat resell service. So it's not really used by us (except for testing) but by our customers. This software is a very good endpoint backup and gives to our clients and us, the security to backup data.
  • Endpoint backup
  • Security
  • Multi OS compatibility
  • Supported Network share backups
CrashPlan is well suited for public, hybrid and private cloud. If you have a PC, Mac, or a Linux system to backup it's always the right choice.
February 04, 2016

Great software

Score 9 out of 10
Vetted Review
Verified User
What I can say is that we utilize this software daily and users really love the ease of use that comes with it. Not only is it easy for us to manage as the IT personnel it is also easy to teach users how to use it and how it works. We are looking forward to rolling out [version] 5.0 and use the mobile features as we use iOS devices very heavily in our organization. We use CrashPlan Pro and love it, I think more companies should use this software and learn the benefits of this great software.
  • Ease of Use
  • Customer support
  • iOS integration
  • Soon to be cloud features
CrashPlan is well suited within any organization that has very sensitive information they need to have backed up and on hand at any given moment. I cannot think of a time that it is less appropriate because it works so well and we use it everyday and enjoy the product. The benefits from their software keep us going at all times.
Jeff Hiner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is the best product for endpoint backup I have ever used. It is a light weight client that doesn't annoy the user. We use it to back up to the cloud sites that Code42 has around the world. My users are able to backup to the closest data center to them. This means that my Singapore users are backed up to the Code42 Data center in Singapore and not the US. Beauty of this is, that we keep the encryption keys in house so no one has access to them but us. We were able to deploy to our entire network in less than a week and their support is one of the best I have worked with. We had a C level employee that had destroyed his laptop and I was able to start a restore to a spare laptop. I then put the laptop on a MiFi device and hopped in my truck to drive it 2 hours to where the employee was. When I got there it was fully restored and ready to go. They also do legal holds on the data to allow you to execute and access data for legal cases with very little effort.
  • Backup every 15 minutes with zero user intervention.
  • Cloud storage on their own servers with unlimited data. All encryption keys are kept on your servers not theirs.
  • Ability to put any user on legal hold and assign a legal representative to administer the legal hold.
  • Light weight client, that users don't even know is there.
  • There are really no feature that I would want it to do other then what it already does.
CrashPlan is great for any computer endpoints that contain company data you don't want to lose. Mobile or desktop, It just works!
February 04, 2016

CrashPlan Saves My Sanity

Meaghann Lees | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CrashPlan is in use as an emergency desktop backup tool for our top level executive administrative assistants. In the event of an infection or hardware failure, CrashPlan restores productivity to this target group faster than any other single tool we have available. It is used across the organization, in every division office, remote and corporate.
  • Ease of install - You install it, and hope you never have to use it! With just a little bit of front-loading time, your users are able to sign in and kick off their first backup in minutes.
  • Ease of administration - It packages neatly within a deployment tool, or can be installed ad hoc from the dashboard all by itself.
  • Cross-OS use - With the install packages already available for Linux, Windows (both x64 and x86), and Mac OSX we have yet to run into a desktop flavor that we can't back up.
  • Productivity/Speed of restore - It used to take our help desk a week or more to restore all of the applications and tools to a particular user after we replaced their hardware. With CrashPlan, we image the machine and dump the old files on it. Our top admins are back in business in minutes if we have an imaged machine ready to go.
  • Cloud destination stability - I get a lot of alerts telling me that our cloud destination was unreachable. It happens about twice a day. The connection restores itself, but it continues to happen even after a health check with the Code42 support team.
  • Communication between the dashboard and the admin accounts - We've had issues with emails dropping from the dashboard to our administrators for the tool.
  • Firewall - Make sure the correct ports are open on your firewall for remote users.
Their legal hold functionality needs a little focus and build out before we would consider it in an enterprise environment. For pure desktop endpoint backups, it is extremely well suited for our needs. From a malware protection standpoint, it is very easy to use and to encourage the users to learn to restore to a backup point themselves.
Craig Nuckels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently we use Crashplan to cover endpoint backup for all our users in the environment. We also use it for backups of our file servers. We are currently looking into leveraging the software to help with user migration and potential legal compliance with the new tools Code42 has added to the software.
  • End user backup. Every file is versioned and kept for a specific amount of time. (Administrator configured.) I never have to worry about a user losing files due to either a crash or error.
  • Restores. I have the option to search or browse, show or remove deleted/hidden files, and go back in time if needed to find previous revisions.
  • Stability. Once I get things set up, it's hassle free to keep things running.
  • Automation. I have the installer packaged, and the end user can register themselves when the package is pushed to their system.
  • Restore searching. I would like to see a more robust interface for restores. Currently when switching to show or hide deleted files, the window resets making you go into the directory hierarchy again.
  • Client customization. Currently the client customization with logos/text changes is possible but not well documented or supported.
Crashplan is excellent for anyone who needs to make sure they are covered for almost any issue that arrises. Be it loss of data due to failure of hardware, theft, or user error.
February 03, 2016

CrashPlan is hard to beat

Michael Knight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CrashPlan has been rolled out to all of our full-time employees. This is around 850-1000 employees total. Prior to CrashPlan, we did not have a reliable means to back up data on the individual computers other than having our end users save to network shares. Synchronizing this data for off-line use has always been messy but now we can safely allow data to be stored on the local hard drives. Additionally, CrashPlan is our primary means for data retention when a user is no longer employed. Data can always be downloaded from the administrative console if needed, especially when access to the physical computer is non existent.
  • Once CrashPlan is fully set up and synchronizing, it truly is a "set it and forget it" solution. Backups, by default, happen every 15 minutes and the user only needs an internet connection for this to happen.
  • The administrative console is wonderful for IT to support its end users. We can download all user data if needed and centrally control the settings, including what folders/files are backed up, without interrupting the user.
  • We originally rolled out the product en masse about a year ago and this was supposed to install CrashPlan quietly and log the user in using their AD credentials. The former worked fine, however, the latter seems to have been sporadic. Most users are working fine but we have found a few cases recently that the data was not being backed up and in one instance, the hard drive failed causing the user to lose important work. We are having to work around this but would have liked Code42 to implement a better means for central deployment.
  • The current mobile apps work fine and allow a user to download any backed up file. I would personally like to see them be able to backup the contents of phones and tablets though.
As stated before, CrashPlan is a very automated and reliable means for backing up individual computers. It works on both Windows and Mac alike and encrypts all data being backed up. For the end-user, this product is second to none. The same can be said for IT departments but with the rollout issues that I mentioned before, caution should be applied.
Diana Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using CrashPlan on a department-by-department basis. Our IT department were the first adopters and are the most vocal supporters to other departments. We now have three campuses and five departments fully involved, and we are rolling out to two other departments. We use it for backup of all our client PCs, and for the backup of 159 remote locations who needed a backup solution that could be throttled to run only at night on limited bandwidth.
  • Ease of Installation - our users can install the product themselves which helps when we have limited help desk assistance.
  • Ease of Use - our users can restore their own files by following simple prompts.
  • Ease of Administration - one console allows admins to see who is backing up, when they backed up, and how much. They can also do legal holds and admin restores of files.
  • I think they do a great job and I can't think of any thing that can be improved.
CrashPlan is very appropriate for any situation. It works especially well in places where there are departments that can benefit from distributed management. It works very well with users who don't want to be bothered with managing their backups or restores.
Scott Aldinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Crashplan is being offered as an optional service to all departments. Adoption percentage is still small, but rapidly growing within and between departments. At this point in time crashplan is protecting around 500 extremely heterogeneous endpoints.
  • Endpoint backup is effectively invisible from the administrative point of view. After a year of use we have seen no reports of issues from end users or from the service.
  • Support, several obvious edge cases of "you shouldn't be doing that" by end users was reported, and successfully resolved.
  • There is a relatively new feature for legal holds, worth the cost of the service first time you use it.
  • Could use a slightly more advanced or even flexible permissions system. Probably sufficient for >95% of deployments though.
  • They have been updating at a fast pace. Not really a con, but some people are not prepared for that from this type of product.
Do you have a multi TB server with millions of small files on it? Yeah, crashplan can handle it, but you probably don't want it too.
February 02, 2016

CrashPlan For the WIN!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used CrashPlan across the whole organization as, well, a "crash plan"! We needed a backup solution and disaster plan for our users. Previously we had a range of solutions that were either client specific and not comprehensive, or hard to manage. CrashPlan gave us one solution for all clients, that solved our issues when thefts or system crashes occurred.
  • Easy to deploy.
  • Easy to manage.
  • Works when you need it most!
  • It isn't free!
  • New releases are slow.
  • Upgrades are not always flawless.
I think it's particularly well suited for the enterprise environment or higher ed, where you have a range of clients/users and you need something to address them all. Easy deployment and management is key. CrashPlan just works. When you need it most and your situation is dire, CrashPlan is there!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
CrashPlan is being utilized in our environment by executive leaders and their admins. Loss of data for these groups is a business critical issue, with CrashPlan we eliminate the need for archaic media; log in to the portal and restore, it's a simple as that. This simplicity allows IT groups to focus on other projects while the users are able to manage their own backup and restore points.
  • LDAP integration, makes setting up users a breeze!
  • Throttling connection speeds, this way the users desktop isn't being choked out while a transfer is going.
  • Very simple to deploy with SCCM, extract the MSI and deploy! It couldn't be simpler.
  • No iPad support as of yet.
  • LDAP look up can get a little weird if you don't know the exact string that you will be searching for.
CrashPlan is suited for any backup need, it's a great product for a lean IT staff. If there is an issue the user is able to restore and manage their desktop during their time; there is no need to wait for a support specialist to reach out to the associate to do a restore.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Crashplan is used for our endpoint backup protection throughout the organization. Initially, it was only used for VIPs, but after seeing its true potential, it was decided that we would use it for everyone. CrashPlan ensures that data is safe from all forms of data loss such hardware issues, software issues from viruses or malware, accidental deletion, and physical theft of devices.
  • Ease of use for end users.
  • Ease of use for administrators.
  • Unobtrusive. The software just runs in the background without much user interaction.
  • I'm waiting for the day that the Cloud solution would become more economical for larger organizations.
  • I really don't have any other complaints.
  • The Code42 team has done a phenomenal job with the product.
Crashplan is primarily used for end users. At this point in time, I don't think it's an economical way to do server data backups.
Kirk Halliday | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is being used by the entire organization. It addresses a need we had to ensure we had internet-based/cloud backup to eliminate the reliance we previously had on a VPN. It allows the company to safeguard data in a central [location] as the company is highly mobile and connects less and less via VPN as time goes on.
  • Constant backup. Backups are scheduled to run every 15 minutes.
  • Very WAN/Internet friendly. Only those bits and pieces of changed files are backed up instead of the whole thing.
  • Backs up over the internet. No VPN is required.
  • The company, all the way from senior leadership to support is phenomenal!
  • Reporting could use some help.
We haven't ever found a situation where CrashPlan is less appropriate. It is well suited for any company, especially those with a highly mobile workforce that rarely connect back to the corporate network.
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