TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(26-50 of 83)Companies can't remove reviews or game the system. Here's why
October 25, 2016
CrashPlan... it just works!
Score 10 out of 10
Vetted Review
Verified User
- It has a very easy to use UI so end users will have no problem understanding and using the application.
- It is not intrusive at all in terms of system resource consumption and you will hardly notice it is running in the background.
- Administration is extremely easy with the web console and allows you to push any changes to specific organizations or to the company as a whole.
- The support staff and website documentation for issues or processes are very detailed and easy to understand.
- Currently CrashPlan seems to be rolling out a lot of updates in very short time intervals. Given our change management processes, it is difficult to keep up with the latest and greatest releases.
October 07, 2016
CrashPlan - An excellent decision.
- The installation and upgrade process of the server has been one of the easiest implementations I've been a part of.
- The ability to lockdown options to ensure that our business requirements are met for compliance.
- The support structure is top notch. Highly responsive and knowledgeable.
- Some functionality is not available when implementing the cloud solution vs the on premise.
September 07, 2016
Give your IT department a break
- Self Service 100%
- You can use restore anything anywhere in the world - go to the next Apple/PC store, get a new machine and simply sign on to your CrashPlan Account.
- File History ! Just love it ! Once needed an older PowerPoint as I deleted some slides. A few clicks in the App and the version was restored on the desktop.
- Backup initially can take a long time ... Incremental is good.
- Look & Feel between Mac, WINDOWS, iOS, Android could be a bit more harmonized.
- Get closer to the System Files, Profiles so users get as much restored as possible without the need for JAMF or else.
September 07, 2016
Try CrashPlan Pro. It will become your "Crash Plan"
Score 10 out of 10
Vetted Review
Verified User
- After the install the user doesn't have to do anything. Our remote users were used to having to copy data to an external drive for archiving. Which meant it usually wasn't done. The central office didn't have access to any of those files either.
- I am able to monitor which users are backed up and contact those that appear to be having issues.
- Since the install package exceeded the attachment size allowed with our email client I included an HTML link to the location of the download.
- The install took less than 10 minutes including the download of the software. Our documentation included screen shots of what the user should expect to see. This allowed remote users to install without having central IT get involved.
- The management website times out frequently requiring a re-login.
- Some of the information reported isn't consistent. Because each user can have multiple devices the number of devices doesn't match user number.
- The number of users is the number of accounts that you have set up. Not the number of active users.
- Some of the settings report inaccurately when first entering the screen. Refreshing the screen will update the settings. The help desk is aware of the problem and they are working to resolve the issue.
August 31, 2016
CrashPlan is Insurance Against Crashed Devices
- Device Refresh/Restore.
- File Recovery.
- Non-intrusive backups (no file sync!).
- Administrative Portal.
- File search across whole organization - a real loss of potential for expanding as a DLP product.
- Deployment. It's doable, but it's not as easy as it should be.
August 11, 2016
Crashplan is Great!
- User Friendly
- Easy to manage
- 100% Uptime
August 03, 2016
CrashPlan: The best end point backup.
Score 10 out of 10
Vetted Review
Verified User
- On-site/Off-site backup
- Restore of data
- monitoring of company data movements
- Log gathering can be tricky for end users if needed
July 21, 2016
CrashPlan is a no brainer for mid-sized IT teams
- Complete endpoint protection is way better than expecting users to put data on certain folders that are backed up
- Cloud backup means that even out of the office, users can backup their data, and have access to it via mobile app
- Version control is awesome for defending against ransomware attacks
- Centralized administration and Active Directory integration keeps the overhead of the solution quite low
- I'd like to see CrashPlan grow out a file Sync 'n Share capability which is a natural complement to, but not a replacement for, endpoint protection
- Server backup and recovery would be great to focus development on
July 15, 2016
CrashPlan - Good for your business
- Unlimited backup
- Restoring small files to phone when necessary
- Gives small companies a tool to protect everything, at reasonable cost
- User Interface needs help
- Agent sometimes stops
- Needs to backup exchange better
- Needs to backup SQL better
Score 10 out of 10
Vetted Review
Verified User
- Ease of installing. To add a user we enter their e-mail address and then they get the link to download and the license key to use so they are part of our Crashplan ecosystem.
- After the initial backup they are quick and don't take more than a couple of minutes - even on slower connections.
- Crashplan tech support has been great which is a big deal when it comes to companies which only offer e-mail support.
- The functions we want are all there.
- The reporting tool also is great.
- Crashplan has been at this cloud backup for a while and we can tell.
July 01, 2016
Backup without the headache
Score 10 out of 10
Vetted Review
Verified User
- Backup end-point machines
- Auto Update
- Feature parity across multiple platforms
- Difficult to discern what documentation pertains to what platform
June 24, 2016
My Crashplan Experience
- When the deployment is finished, you can forget about until you need it.
- The fact that the user can recover the data themselves is also a time saver.
- It's also a great protection againt ransomware.
- The Bandwidth management is also great.
- The backups are encrypted.
- My users can recover data themselves.
- The client uses a lot of memory. For this kind of app it's essential to have a low memory footprint.
- A lot of small files can make the app behave slowly.
- The de-duplication could be improved. It's better on Windows 2012 R2.
June 20, 2016
Crashplan against the competition
- Simple to set up.
- Easy to see what is being backed up.
- The service is extremely fast on the initial backup.
- A clearer understanding of the different services would be helpful.
- A more modern (clearer) user interface.
- Linux support.
June 16, 2016
Crash Plan, it is truly amazing.
Score 10 out of 10
Vetted Review
Verified User
- Runs quietly in the background. Most of our employees do not know it is even running.
- Ease of use. VERY user friendly.
- Support of the product. Code 42 is constantly making sure that we the users are always up to date and they actually listen to us on what we would like to see of the product to improve it.
- Code 42 is always asking on how to improve the product. They receive so much feedback there really isn't that much to have them change. It is a product that is constantly evolving.
June 03, 2016
CrashPlan, why we live and die by our backups
- Works on any network connection type and location, we found the product works whether they are at home, at a local coffee shop provided wireless or working from inside our outside of our corporate network
- Provides and easy to recover process for clients that have to use a temporary computer because of technical service being provided to the primary computer, we can provide them with a loaner and do not need to migrate their data all to the temporary computer, they can just get the files they need
- Computer migration is much easier on the IT department as all we need to provide is the base setup for the user, make sure the new Crash Plan client is installed and linked to their previous computers backup and then the user can install all or just a subset of what they want on the new computer without worrying about data loss.
- increase the speed that files can be recovered, often the bottleneck is the server providing the data stream and not our ability to receive the data, we have a very large network pipe and can handle data transfers greater than most.
- AD Integration, currently we have run into issues if we have to move a user from AD to non-LDAP because of a password issue, we can not move the user back to LDAP (AD).
- Ability to force individual users to upgrade their client and not all or none
May 25, 2016
CrashPlan above all others
Score 10 out of 10
Vetted Review
Verified User
- Ease of use and deployment. Once deployed, users don't really need any training as the product is already backing up and if there are any problems the users will have no problem figuring out if need be. You are able to deploy with SCCM and even by hand it takes no longer then 3 minutes.
- Remote restore is particularly efficient. You can pull up the user and their machines that are being backed up and choose which time frame, which day all the way down to minute to restore. simply amazing.
- Back up! This barely uses any resources and the users will never notice. The only downside I guess you can say is the initial backup. One of our users had roughly 2 TB to back up. It had shown us that it will take 4+ months to back up. I realized this was from our horrible network at work.
- There truly isn't much room for improvement but if I have to nit pick, maybe more admin console features.
- Have a full feature list of commands you can set regarding the console view.
- Be more visible regarding upload speeds and time left.
May 12, 2016
CrashPlan ProE
- Easy to use & manage. End users set it up and don't have to worry about it ever again. I get reports that everything is functioning correctly, or if there is a problem I get an alert and know who to check in with.
- Handles large amounts of data very well. In comparison to our previous product which throttled the upload speed when the amount of data grew beyond their definition of "reasonable".
- Great security configuration & encryption options. Meets our needs.
- Integrates with our existing AD & LDAP infrastructure for easy authentication and no need to create new user accounts.
- Up to 4 devices per seat, means that we're consuming less licenses than we were with our previous product, so even though it's more expensive per seat, we expect the licensing cost to be only marginally more.
- Automated deployment could be tighter.
- Some features like the device location mapping seem like they don't function consistently.
- Somewhat complicated management interface. Takes a little while to figure out where the setting I need to change is, and there are multiple levels where it seems like you can set something (organization, device, user, etc.).
Score 10 out of 10
Vetted Review
Verified User
- User Self Restores
- Active Directory Integration
- Local and Offiste Backup
- You own the encryption keys
- Multi-Server, Multi-Node configurations
- Locations for Training
April 20, 2016
We may be small, but this backup is big on features!
Score 10 out of 10
Vetted Review
Verified User
- Crashplan is simple to configure and starts working right away. No need to go through extensive setup to get it going, once the backup app is installed, off it goes.
- Backing up network shares is as simple as pointing the Crashplan backup app to the drive and letting it go. It's fast and easy to configure.
- Crashplan will do backups as often as every 15 minutes if you want, which provides extra coverage against ransomware and viruses. Restores are simple and easy and can be done from the same app that is installed to perform the backups.
- I don't really have any cons, this is what a backup program should be.
April 12, 2016
Give CrashPlan a good look!
- Ease of implementation.
- Support is AWESOME!
- Set it and forget it! Peace of mind!
- SImple to use!
- GUI is intuitive and easy to learn.
- Upgrades are challenging for newbies. You'll get use to it.
- It would be nice if a company this good would get into the disaster recovery arena.
- More support for NAS.
March 31, 2016
CrashPlan review
Score 10 out of 10
Vetted Review
Verified User
- Backs up silently
- Doesn't take too much computer resources to run, making it run really smooth
- User interface is really simple and easy to use
- The text color use in the user interface log in screen could be changed to a dark black instead of grey, making it easier for users to read it.
March 31, 2016
CrashPlan is a great solution for endpoint backup!
Score 10 out of 10
Vetted Review
Verified User
- Endpoint Backup
- Endpoint Restore
- User Migration
- Reporting
March 30, 2016
Backup isn't important until everything is lost....
Score 9 out of 10
Vetted Review
Verified User
- During our deployments we are able to easily report on the the success of new backups. This gives us the comfort to know the backup is in fact working as expected. It also gives us visibility to potential issues which we can follow up with and resolve.
- Of course the backup itself is something that CrashPlan does very well. Deduplication and compression along with the configurable bandwidth controls allows us to do large backups among many users at one time during a deployment without causing an issue with our network. Delta changes also ensure that we are keeping the backup current.
- Support and assistance from Code42 has always been great. Both during implementation and post, the team is always available to assist and answer our questions.
- Restores are often a painful process. It would be nice if there were stubs for the files up front and then perhaps the files could be streamed down on demand while the full restore was processing in the background.
- A secure container for mobile devices to open and view files from a mobile device without having to actually download the file to that device would be great to have.
March 29, 2016
CrashPlan backup is all you need, really....
Score 9 out of 10
Vetted Review
Verified User
- Support is right there and excellent.
- Training offered is top notch.
- With their Cloud backup option you never have to worry about accessing your files or Ransomware.
- It's an intense program, so it can take awhile to work your way through the whole admin side of it.
- I'd like bigger, but less frequent updates.
- I think the new interface might be confusing for older users of the client software.
Score 9 out of 10
Vetted Review
Verified User
- Excellent software and services combo. Backing up is easy, as is restoring deleted items.
- Pricing is competitive and worth the peace of mind.
- Our users feel secure knowing their documents are always being backed up and available to them in case something unfortunate occurs.
- Other than lowering overall service costs, there's not really much to complain about - not that the costs aren't competitive, because they are.