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Users have found that the CSX eCommerce Platform is a valuable tool for creating and managing websites for businesses. It offers an easy …
Overview
What is CSX eCommerce Software Platform?
The CSX eCommerce from Channel Software is a B2B software platform used to scale online sales for distributors and manufacturers. CSX eCommerce platform's B2B commerce features include a Product Information Management (PIM) tool, a content management system (CMS), site search functionality, an analytics dashboard, and…
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What is CSX eCommerce Software Platform?
The CSX eCommerce from Channel Software is a B2B software platform used to scale online sales for distributors and manufacturers. CSX eCommerce platform's B2B commerce features include a Product Information Management (PIM) tool, a content management system (CMS), site search functionality, an…
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BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
What is Shopify?
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What is CSX eCommerce Software Platform?
The CSX eCommerce from
Channel Software is a B2B software platform used to scale online sales for distributors and manufacturers.
CSX eCommerce platform's B2B
commerce features include a Product Information Management (PIM) tool, a content
management system (CMS), site search functionality, an analytics dashboard,
and a free mobile app. The solution can integrate backend systems
and processes with B2B eCommerce with the goal of delivering an elegant buying experience.
CSX eCommerce Features and Benefits
B2B ECOMMERCE - CSX provides enterprise-level features that allow distributors and manufacturers to integrate and manage complex business rules. The CSX eCommerce platform is built with an extensible architecture that will scale as the business grows. CSX eCommerce provides management of the website with product information and content tools, order management and routing, fulfillment capabilities, multiple payment options.
INTEGRATION WITH BACKEND BUSINESS SYSTEMS – CSX comes with built-in integration capabilities designed to work with a company’s backend applications to streamline business processes. Users can integrate eCommerce with common business systems like an ERP system, CRM, punchout, or EDI.
MANAGE PRODUCT INFORMATION – CSX eCommerce allows users to create and deliver product experiences. Its integrated Product Information Management (PIM) software helps manage all the product information required to market and sell products through different channels or locations. The solution gives customers access to every product detail so they know exactly what they are getting when they order.
WEBSITE CONTENT MANAGEMENT - The content management system (CMS) included in the CSX eCommerce platform enables non-technical users to create, organize, and deliver engaging website content. With it, marketing teams can publish the latest website information and activate SEO improvement without any coding knowledge required.
SITE SEARCH - Gives customers a website search powered by Elasticsearch. The CSX eCommerce platform boasts a strong search performance with predictive search, auto-completion, sort functions, and filters.
ANALYTICS FOR BUSINESS INSIGHT - Can be used to measure the success of eCommerce websites by tracking sales, customer behavior, and website performance, using a variety of pre-built dashboards. It can be used to identify areas that need attention and act on information to improve ROI.
MOBILE APP - The CSX eCommerce mobile app allows customers to browse and order anything from anywhere at any time on their smartphone. Whether from the job site, a warehouse, or from the retail floor re-stocking products, they can place an order using the CSX mobile app.
HOSTING & DEPLOYMENT - CSX leverages enterprise-grade cloud hosting with an uptime guarantee of 99.9% to provide its users a stable, secure eCommerce website for a business. CSX provides an end-to-end solution that includes secure hosting, updates, backups, and flexible scalability.
SUPPORT - Service includes direct access to Channel Software eCommerce experts. Their support team is dedicated to helping customers improve performance, efficiency, and utilization of the CSX eCommerce platform.
Channel Software's Value Proposition:
- B2B eCommerce expertise and experience – Channel Software has 20+ years of B2B eCommerce experience and expertise.
- All-in-one eCommerce Solution – CSX eCommerce is developed as an end-to-end software platform that aims to streamline processes, automate tasks, drive efficiencies, and lower operational costs, that simplifies eCommerce for B2B companies.
- Customer-focused software – Channel Software’s expertise is in customer-driven B2B eCommerce software as a singular focus.
- Highly responsive technical support – Customers receive U.S.-based customer support.
CSX eCommerce Software Platform Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
CSX eCommerce Software Platform Screenshots
CSX eCommerce Software Platform Integrations
CSX eCommerce Software Platform Competitors
- CIMM2
- Znode
- Billtrust eCommerce
- Billtrust
- Optimizely Configured Commerce
- Infor Rhythm for Commerce
- Epicor Commerce Connect
- Infor Storefront
CSX eCommerce Software Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada |
| Supported Languages | English |
CSX eCommerce Software Platform Downloadables
CSX eCommerce Software Platform Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 100% |
| Enterprises (more than 500 employees) | 0% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that the CSX eCommerce Platform is a valuable tool for creating and managing websites for businesses. It offers an easy way to maintain data, images, and content, saving users a significant amount of time. Whether it's making small changes throughout the day or adding new items to their sites, customers appreciate the efficiency and user-friendliness of the platform. The availability of relevant documentation has been particularly helpful in assisting users with the process.
In addition to its time-saving capabilities, the CSX eCommerce Platform enables engagement with larger customers who require a reliable ecommerce platform. This has opened up opportunities for businesses to expand their customer base and increase sales. Small companies, in particular, have benefited from this platform as it allows them to manage a large-scale web presence without the need for additional staff. With its simplified process for adding and updating content on websites, the CSX eCommerce Platform enhances the overall customer experience. Furthermore, the cloud-based nature of the platform makes website management easier, especially for those who prefer minimal product list management. However, some users have encountered occasional glitches with the catalog builder feature. Nonetheless, overall user experiences highlight the positive impact of the CSX eCommerce Platform on website creation and management for businesses of all sizes.
Efficient Website Creation: Many users have found the platform very easy and efficient for creating websites without writing a lot of code. They appreciate the simplicity of the platform, stating that it is extremely easy to learn and use. Some reviewers even mentioned that several employees use it daily to make changes, add photos, and update content effortlessly.
Wide Range of Designs: Users appreciate the wide range of designs and patterns available on the platform for creating visually appealing frontends. They find the software solution helpful in categorizing products in a better way compared to other platforms. Several reviewers specifically noted that the categorization of products is easier on this platform, making it superior in this aspect.
User-Friendly PIM Feature: The Product Information Management feature has received positive feedback from users who consider it easy to use. They have had a positive experience with managing PIM, user logins, and customer information on the platform. Some reviewers also spoke highly of Channel Software's support team, mentioning their excellent assistance with using the PIM feature effectively.
Difficulty in Creating Dynamic Pages: Several users have expressed difficulty when it comes to creating dynamic pages using the software. They find the process cumbersome and challenging, often requiring a steep learning curve.
Technical Aspects Beyond Understanding: Some reviewers have mentioned that there are technical aspects of the software that they still struggle to comprehend. These complex technical features can be overwhelming for users with limited technical expertise.
Managing Products Becomes Challenging with Increased Suppliers and SKUs: Users find managing products more challenging as the number of suppliers and SKUs increases, especially during exporting. The lack of effective filtering options for export content adds to the difficulty, making it harder to efficiently manage product data.