Item: Cvent Passkey
Rating: 7
Author: Emily Wernet, CMP, HMCC

Use Cases and Deployment Scope

I think passkey is a great tool and find the majority of its functions and options super helpful! I really enjoy being able to make changes and updates to my rooming list without having to contact the vendor every single time. For most use cases it generally fits the bill.

Pros and Cons

Individual registration management.
Rooming list/reports.
Rooming list management.

Integration with Cvent registrations; I wish more fields flowed over from attendee registration.
CC email functionality for hotel confirmations.

Return on Investment

Time management improvements/less time waiting in vendors for changes.

Key Insights

Do you think Cvent Passkey delivers good value for the price?

Yes

Are you happy with Cvent Passkey's feature set?

Yes

Did Cvent Passkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Passkey go as expected?

I wasn't involved with the implementation phase

Would you buy Cvent Passkey again?

Yes

Likelihood to Recommend

For most use cases it is great.

Support Rating

For the few issues or questions we had, they were very responsive.

Usability

I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good.

Good product for most use cases!

Overall Satisfaction with Cvent Passkey