TrustRadius Insights
Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless …
Overview
What is Digital River?
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
Recent Reviews
Pricing
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What is Digital River?
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
What is Wix?
Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Digital River?
Digital River is used to simplify the complexities of international ecommerce sales. For brands, the software eliminates the risk and complexity of cross-border selling, enabling users to reach new customers around the world. For online shoppers, Digital River makes it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect.
Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. The software also enables shipping and returns through the platform's global logistics networks.
As merchant of record, Digital River is the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks.
Shoppers with queries about an online order should contact the brand’s customer service team.
Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. The software also enables shipping and returns through the platform's global logistics networks.
As merchant of record, Digital River is the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks.
Shoppers with queries about an online order should contact the brand’s customer service team.
Digital River Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Digital River Competitors
Digital River Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
2Checkout from Verifone, Salesforce Commerce Cloud, and Cleverbridge are common alternatives for Digital River.
Reviewers rate Product variations highest, with a score of 7.
The most common users of Digital River are from Mid-sized Companies (51-1,000 employees).
Comparisons
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(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless integration allows organizations to serve their customers effectively and efficiently. By utilizing Digital River, users have found managing SKUs, promotions, and the checkout process to be a breeze. This comprehensive system not only handles catalog settings, customer orders, marketing, and payments in the eCommerce business but also helps organizations maintain PCI compliance and eliminates the need to act as the merchant of record for international customers.
Moreover, Digital River plays an integral role in expanding e-commerce platforms internationally for various organizations. With its ability to integrate with websites and other systems, this software provides a one-stop solution for all online sales needs. The automation capabilities of Digital River have transformed manual processes like data entry for order processing, enabling customers to make purchases independently. Consequently, customer service representatives can now focus more on system support and demonstrating online offerings rather than being solely responsible for order processing. Its versatility has made Digital River an essential asset used by multiple units within organizations to manage email marketing, online sales, payment processing, and fulfillment of physical products. Overall, Digital River has proven to be a convenient and reliable tool for businesses looking to optimize their digital software delivery services.
Users of Digital River have made several recommendations based on their experiences with the platform. The three most common recommendations are to explore the platform further, communicate project needs directly to the project manager, and consider how Digital River's business model complements ecommerce strategy.
Many users recommend exploring Digital River further as they believe it is a good platform for e-commerce. They appreciate its features and capabilities and encourage others to give it a try.
Some users suggest bypassing the platform and directly communicating project needs to the project manager instead. They feel that this direct communication can lead to better understanding and implementation of requirements.
Users advise considering how Digital River's business model and service offering will complement or play a main part in the overall ecommerce business and strategy. They emphasize the importance of aligning goals and capitalizing on Digital River's various teams for optimal results.
It is important to note that while these recommendations highlight positive aspects of Digital River, users also acknowledge that no technology platform is a silver bullet and its effectiveness depends on the overall strategy and team. Additionally, some users have tried out competitors at Dreamforce conferences but were not satisfied with their experience, leading them to believe that Digital River is the best e-commerce tool available on a SaaS platform. Overall, users appreciate Digital River's commitment to meeting business needs, finding or developing solutions if necessary, and maintaining great uptime.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
April 14, 2023
Software Buyers Beware
Score 3 out of 10
Vetted Review
Verified User
I purchase software products from Digital River.
- They provide digitally delivered software products.
- Digital River does not honor its corporate policies toward refunds on software it sells.
34.44444444444444%
3.4
25%
2.5
50%
5.0
16.666666666666668%
1.7
N/A
N/A
- Neither positive nor negative.
May 07, 2018
Clumsy or effective?
Digital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.
- Regional settings like local payment methods, ability to apply or not apply local VAT etc.
- Reporting and any kind of business analysis.
- Easy usage of the platform.
- Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.
- Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
- Platform has so many features that even Digital River employees don't know all of them.
- I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.
92.22222222222221%
9.2
100%
10.0
100%
10.0
80%
8.0
80%
8.0
- Definitely positive impact in local markets
- Positive impact in email marketing
- Some positive experience with tailoring it for our business objectives
Digital River Global Commerce is a powerful tool which hard to compare with others because of its uniqueness. However, because of its massiveness and sometimes сlumsiness, it's easier and more effective to use analogs. Strong sides of Digital River Global Commerce are definitely a wide regional presence and various marketing features, both usually missing in competitor portfolio.
We use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.
- PCI compliance, huge stress off of our shoulders
- Merchant of record support
- Bulk SKU manangement and Bulk Promotion Managment
- Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
- They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
75.55555555555556%
7.6
85%
8.5
100%
10.0
63.33333333333333%
6.3
26%
2.6
- We have grown healthily as a company thanks to the dependability of the system.