1. Home
  2. Customer Engagement Platforms
  3. RingCX Reviews
  4. User Review of RingCX
Dimelo provides a socially engaging tool for your socially adept customers
January 14, 2020

Dimelo provides a socially engaging tool for your socially adept customers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dimelo

We use Dimelo to manage the social media interaction for a client of ours. We are an outsourcing organisation and provide services for our clients, social media management being one such service.
  • Very simple to use
  • Broad range of social media channel access
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements).
We use Dimelo for managing across multiple channels for single clients, which it is really good at.

We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

RingCX Feature Ratings