Dimelo Reviews

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
luar lamas | TrustRadius Reviewer
October 16, 2018

Solutions to customers instantly

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It helps to reduce expenses in the company since you unify all your means of communications in a single system.
  • I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
  • I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
Read luar lamas's full review

Dimelo Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
9
Workflow management (1)
9
Territory management (1)
9
Opportunity management (1)
9
Integration with email client (e.g., Outlook or Gmail) (1)
9
Contract management (1)
9
Quote & order management (1)
9
Interaction tracking (1)
9
Channel / partner relationship management (1)
8
Case management (2)
8.1
Call center management (2)
8.0
Help desk management (1)
8
Lead management (2)
7.1
Email marketing (1)
9
Task management (2)
7.1
Billing and invoicing management (1)
8
Reporting (2)
8.9
Forecasting (2)
6.1
Pipeline visualization (1)
8
Customizable reports (2)
8.0
Custom fields (2)
7.1
Custom objects (1)
9
Scripting environment (1)
9
API for custom integration (1)
9
Single sign-on capability (1)
8
Role-based user permissions (2)
8.0
Social data (2)
9.0
Social engagement (2)
8.9
Marketing automation (2)
8.1
Compensation management (1)
9
Mobile access (1)
8

About Dimelo

Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.