Drip Ecommerce CRM Reviews

26 Ratings
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Score 8.9 out of 100

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Reviews (1-8 of 8)

Tim Berman | TrustRadius Reviewer
November 05, 2018

Drip is not your average marketing automation tool

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Event-based automations, and automations based on custom field value. Perhaps the most versatile automation engine on the market.
  • Clean visual workflows.
  • Support! The support team is super friendly and results-driven.
  • More integrations, especially e-commerce related. A 2-way Pipedrive integration would be massively huge.
  • The workflow builder is nice, but needs cleaning up. Drag and drop would be good. Multiple parallel automations on the board would be helpful. Linking automations in a visual view, like ActiveCampaigns visual map would be very helpful.
  • The ability to store contacts with partial information, and use automation to progressively profile. We want to be able to do SMS marketing with Drip and work toward getting that email address to further engage.
  • Integration with loyalty programs would be a big deal for business.
  • Integration with referral programs would also be good.
Read Tim Berman's full review
Steve Palfreyman | TrustRadius Reviewer
May 28, 2018

Drip = Simple + Powerful for the Startup & Scaling Business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
  • It would be great to see Drip implement a simpler way to send emails at specific dates and times, for example, as part of a launch sequence.
  • The existing visual builder is good, but it's not as intuitive as it could be. Would love to see the UI reimagined and drag and drop functionality included.
  • Drip should have a tighter integration with Leadpages. At the moment they feel very separated, whereas they could feel like they're meant to be linked together.
Read Steve Palfreyman's full review
Conrad Magalis | TrustRadius Reviewer
May 13, 2018

Drip is the best automation platform I've demoed and deployed.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ability to create advanced workflows and triggers, that can be customized to an infinite level of sophistication.
  • Analytics are sound and powerful. Create custom segment analyses by data tags and defined fields.
  • Ability to create as many custom fields as needed from your CRM platform: what was purchased, anniversaries, brand of purchase, etc.
  • Integrates with any open-source, cloud-based CRM via API.
  • Limitless campaign and trigger opportunities -- be as creative and sophisticated as you'd like.
  • Their support team is like having a consultant or agency partner. I've done some amazing work with their team, in-house, without needing to hire out consultants.
  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Read Conrad Magalis's full review
Ellen McDowell | TrustRadius Reviewer
May 07, 2018

Integration with S2Member makes Drip a Great system for emails

Score 8 out of 10
Vetted Review
Review Source

Pros and Cons

  • I think the workflows from Drip are particularly well done. It is easy to see how someone might work their way through my system.
  • It is easy to set up the campaigns as Drip walks you through each step.
  • Drip shows you how many people have been on your website and how your forms are performing well.
  • I would like the email builder to continue to improve. I prefer more visual emails.
  • It did take me some time to learn about workflows, but I was unfamiliar with the process of any workflow prior to working with Drip.
Read Ellen McDowell's full review
Tsahi Levent-levi | TrustRadius Reviewer
May 04, 2018

Drip your content to your audience

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Slice and dice users based on different segmentation parameters. The ones I use include tags, assets they downloaded, customer fields (like location or company), webinar participation, etc.
  • Send broadcast emails regarding my campaigns. Editing is easy and kept simple, which avoids all the hardships you get when you try to beautify and design emails too much.
  • The service is powerful, so it times it is hard to know and decide where to start.
  • Having more templates and wizards for best practices in marketing campaigns would be nice (there are a few, but ones around automation and rules would help a lot).
Read Tsahi Levent-levi's full review

Drip Ecommerce CRM Scorecard Summary

Feature Scorecard Summary

WYSIWYG email editor (7)
Dynamic content (6)
Ability to test dynamic content (6)
A/B testing (7)
Mobile optimization (8)
Email deliverability (8)
List management (8)
Triggered drip sequences (8)
Dashboards (8)
Standard reports (7)
Custom reports (5)

About Drip Ecommerce CRM

Drip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they always send the right message, to the right person, at the right time. Drip starts at $41/mo (with email sending and every feature enabled).

Drip Ecommerce CRM Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Has featureAbility to test dynamic content
Does not have featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability
Has featureList management
Has featureTriggered drip sequences
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports

Drip Ecommerce CRM Screenshots

Drip Ecommerce CRM Integrations

Shopify, Shopify Plus, WooCommerce, Magento Commerce

Drip Ecommerce CRM Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Drip Ecommerce CRM Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Drip Ecommerce CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No