What users are saying about

ClickDimensions vs Drip Ecommerce CRM

ClickDimensions
34 Ratings
Drip Ecommerce CRM
35 Ratings

ClickDimensions

34 Ratings
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Score 3.6 out of 100

Based on 34 reviews and ratings

Drip Ecommerce CRM

35 Ratings
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Score 7.8 out of 100

Based on 35 reviews and ratings

Feature Set Ratings

  • Drip Ecommerce CRM ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

3.7

ClickDimensions

37%
8.4

Drip Ecommerce CRM

84%
Drip Ecommerce CRM ranks higher in 8/9 features
Drip Ecommerce CRM ranks higher in 8/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
9.4
94%
7 Ratings

Dynamic content

3.7
37%
10 Ratings
7.0
70%
6 Ratings

Ability to test dynamic content

1.7
17%
10 Ratings
5.1
51%
6 Ratings

Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings

A/B testing

3.6
36%
10 Ratings
8.9
89%
7 Ratings

Mobile optimization

2.1
21%
10 Ratings
7.2
72%
8 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
10.0
100%
16 Ratings

List management

5.6
56%
9 Ratings
10.0
100%
8 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
10.0
100%
8 Ratings

Lead Management

4.7

ClickDimensions

47%

Drip Ecommerce CRM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features

Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings

Campaign Management

2.5

ClickDimensions

25%

Drip Ecommerce CRM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

Drip Ecommerce CRM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings

Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
6.9

Drip Ecommerce CRM

69%
Drip Ecommerce CRM ranks higher in 3/3 features
Drip Ecommerce CRM ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
7.7
77%
8 Ratings

Standard reports

2.0
20%
9 Ratings
7.9
79%
7 Ratings

Custom reports

3.8
38%
7 Ratings
5.0
50%
5 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%

Drip Ecommerce CRM

Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features

API

1.0
10%
5 Ratings
N/A
0 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings

Customizability

2.6
26%
7 Ratings
N/A
0 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • Drip Ecommerce CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

2.1

ClickDimensions

21%
10 Ratings
9.4

Drip Ecommerce CRM

94%
8 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

Drip Ecommerce CRM

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings

Drip Ecommerce CRM

N/A
0 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings

Drip Ecommerce CRM

N/A
0 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

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Emily Olson | TrustRadius Reviewer
Emily Olson
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Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.

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Neville Wiles | TrustRadius Reviewer
Neville Wiles
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Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.

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Steve Palfreyman | TrustRadius Reviewer
Steve Palfreyman
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Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

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Anonymous | TrustRadius Reviewer
Verified User
View all 10 answers on this topic

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."

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Conrad Magalis | TrustRadius Reviewer
Conrad Magalis
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Pricing Details

ClickDimensions

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

ClickDimensions Editions & Modules

—
Additional Pricing Details
—

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$19 per month

Drip Ecommerce CRM Editions & Modules

Edition
Up to 500 people in account$191
550 - 2,000$291
2,001 - 5,000$891
5,001 - 8,000$1241
8,001 - 15,000$2091
15,001 - 22,500$3291
22,501 - 27,500$4091
27,501 - 35,000$5291
35,001 - 50,000$6991
  1. per month
Additional Pricing Details
—

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.

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Karen Chamberlain | TrustRadius Reviewer
Karen Chamberlain
View all 3 answers on this topic

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.

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Karen Chamberlain | TrustRadius Reviewer
Karen Chamberlain
View all 4 answers on this topic

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.

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Chris Thorne | TrustRadius Reviewer
Chris Thorne
View all 10 answers on this topic

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.

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Jordan Comstock | TrustRadius Reviewer
Jordan Comstock
View all 8 answers on this topic

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.

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Emily Olson | TrustRadius Reviewer
Emily Olson
View all 10 answers on this topic

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.

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Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
View all 8 answers on this topic

Screenshots

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