What users are saying about
30 Ratings
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Score 3.7 out of 100
29 Ratings
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Score 9 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Drip Ecommerce CRM
8.5
WYSIWYG email editor
ClickDimensions
5.3
Drip Ecommerce CRM
9.5
Dynamic content
ClickDimensions
4.2
Drip Ecommerce CRM
7.1
Ability to test dynamic content
ClickDimensions
4.6
Drip Ecommerce CRM
5.2
Landing pages
ClickDimensions
2.7
Drip Ecommerce CRM
A/B testing
ClickDimensions
4.9
Drip Ecommerce CRM
9.0
Mobile optimization
ClickDimensions
4.5
Drip Ecommerce CRM
7.4
Email deliverability reporting
ClickDimensions
2.7
Drip Ecommerce CRM
10.0
List management
ClickDimensions
4.0
Drip Ecommerce CRM
10.0
Triggered drip sequences
ClickDimensions
5.5
Drip Ecommerce CRM
10.0

Lead Management

ClickDimensions
3.7
Drip Ecommerce CRM
Lead nurturing
ClickDimensions
2.8
Drip Ecommerce CRM
Lead scoring and grading
ClickDimensions
4.6
Drip Ecommerce CRM
Data quality management
ClickDimensions
3.2
Drip Ecommerce CRM
Automated sales alerts and tasks
ClickDimensions
4.1
Drip Ecommerce CRM

Campaign Management

ClickDimensions
2.6
Drip Ecommerce CRM
Calendaring
ClickDimensions
4.1
Drip Ecommerce CRM
Event/webinar marketing
ClickDimensions
1.2
Drip Ecommerce CRM

Social Media Marketing

ClickDimensions
5.6
Drip Ecommerce CRM
Social sharing and campaigns
ClickDimensions
8.0
Drip Ecommerce CRM
Social profile integration
ClickDimensions
3.2
Drip Ecommerce CRM

Reporting & Analytics

ClickDimensions
2.9
Drip Ecommerce CRM
7.0
Dashboards
ClickDimensions
2.4
Drip Ecommerce CRM
7.9
Standard reports
ClickDimensions
2.4
Drip Ecommerce CRM
8.0
Custom reports
ClickDimensions
3.9
Drip Ecommerce CRM
5.2

Platform & Infrastructure

ClickDimensions
5.0
Drip Ecommerce CRM
API
ClickDimensions
1.2
Drip Ecommerce CRM
Role-based workflow & approvals
ClickDimensions
1.3
Drip Ecommerce CRM
Customizability
ClickDimensions
5.3
Drip Ecommerce CRM
Integration with Salesforce.com
ClickDimensions
7.0
Drip Ecommerce CRM
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Drip Ecommerce CRM
Integration with SugarCRM
ClickDimensions
8.0
Drip Ecommerce CRM

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Drip Ecommerce CRM Editions & Modules

Edition
Up to 500 people in account$191
550 - 2,000$291
2,001 - 5,000$891
5,001 - 8,000$1241
8,001 - 15,000$2091
15,001 - 22,500$3291
22,501 - 27,500$4091
27,501 - 35,000$5291
35,001 - 50,000$6991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Drip Ecommerce CRM
9.5

Likelihood to Renew

ClickDimensions
9.0
Drip Ecommerce CRM

Usability

ClickDimensions
5.0
Drip Ecommerce CRM

Support Rating

ClickDimensions
1.0
Drip Ecommerce CRM

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