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Great product and easy to use
Updated December 14, 2021

Great product and easy to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ivanti Service Manager (powered by Heat)

Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the IT department, HR, payroll, security, IT security, and supply, to name a few.
  • Ease of use
  • Great customer service
  • Executive sponsor and support
  • Supportive sales team
  • Do not rush products till they are fully ready
  • Work to customize more
  • Offer different ways to download cloud data
  • Great ROI and easily recovered
The best support team of any of my vendors

Do you think Ivanti Neurons for ITSM delivers good value for the price?

Yes

Are you happy with Ivanti Neurons for ITSM's feature set?

Yes

Did Ivanti Neurons for ITSM live up to sales and marketing promises?

Yes

Did implementation of Ivanti Neurons for ITSM go as expected?

Yes

Would you buy Ivanti Neurons for ITSM again?

Yes

With the ease of use, it was of no issue. Great product; I look forward to the future.
always listens to our needs and adjust to what is required vs trying to sell everything.
Great product with an easy-to-use tool. Training for the user community is minimal. The techs can use it quickly and, since it is a cloud app, it can be reached from any location. We are in the process of expanding the Ivanti footprint more with the use of Neurons and the remote control agent.

Ivanti Neurons for ITSM Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
7
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
6
ITSM reports and dashboards
10
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
7
Change management
8.7
Change requests repository
9
Change calendar
9
Service-level management
8

Using Ivanti Service Manager (powered by Heat)

Evaluating Ivanti Service Manager and Competitors

During our RFP and RFI, we were able to review Ivanti Service Manager (powered by Heat) against other companies to see the capabilities and cost structure they offered. Hands down, Ivanti Service Manager (powered by Heat) was an overwhelming success. Having the ability to use a model that is more like a retail company allowed us to expand to what is best for us.