Ivanti Neurons for ITSMFormerly Ivanti Service Manager (powered by Heat)
Overview
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Easily Customized Service Management Solution
Service and Asset Management on steroids!
Excellent custom features make this a really rich ITSM product
An excellent customizable product
Ivanti Service Manager is a great product to help your IT Service Teams be more efficient
An ITSM platform which easily adapts to support countless lines of business outside of IT
Ivanti Service Manager (powered by Heat)--designed for all business units
Powerful and customizable product. Room for improvement regarding performance and search functionality
Great product and easy to use
The Heat(service manager) is on!
IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful
Great ITSM product
Feature rich, configurable, affordable.
eyebrow raising
We have a few Mac's and were …
ISM, automation is everything
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Organize and prioritize service tickets (21)8.080%
- Self-service tools (20)8.080%
- ITSM collaboration and documentation (20)8.080%
- ITSM reports and dashboards (21)6.969%
Reviewer Pros & Cons
Pricing
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
54 people also want pricing
Alternatives Pricing
What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of…
Features
Incident and problem management
Streamlining ticketing and service restoration processes
- 8Organize and prioritize service tickets(21) Ratings
Prioritize tickets to ensure most urgent are tackled first
- 7Expert directory(19) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
- 8.4Service restoration(17) Ratings
Impact assessment and automated fixes for common problems
- 8Self-service tools(20) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
- 7Subscription-based notifications(15) Ratings
Users subscribe to notifications for ticket updates
- 8ITSM collaboration and documentation(20) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
- 6.9ITSM reports and dashboards(21) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
ITSM asset management
Managing all IT assets and enforcing policy rules
- 8Configuration mangement(19) Ratings
Database for tracking and reporting all business assets
- 8Asset management dashboard(18) Ratings
Dashboard showing organization's software portfolio
- 8.5Policy and contract enforcement(14) Ratings
Ensuring that requesters have eligibility before fullfullment
Change management
Ensuring standardized processes for making changes to IT infrastructure
- 8.6Change requests repository(18) Ratings
Single repository of all planned changes and releases
- 8.9Change calendar(18) Ratings
Calendar showing change schedule to stakeholders
- 9Service-level management(15) Ratings
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM Competitors
Ivanti Neurons for ITSM Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(39)Community Insights
- Pros
- Cons
Efficient Asset Management: Many users have found the Asset Management feature on workstations to be highly efficient and effective in completing software updates with the latest security fixes. They appreciate how it streamlines the process, saving time and ensuring that all necessary updates are applied promptly.
Expedient Remote Assistance: Users greatly appreciate the expedient implementation of remote assistance in the system. It allows them to quickly and easily troubleshoot issues without needing to be physically present at the location. This feature has been praised for its convenience and effectiveness in resolving problems promptly.
Highly-Configurable Self Service Portal: The Self Service portal is highly configurable, providing users with audience-specific views of knowledge and service offerings. Many users have found this customization capability valuable as it allows them to tailor their experience based on their specific needs and preferences.
-
Remote File Sending Issues: Some users have had trouble sending files remotely, which has led to frustration and speculation that it may be due to unfamiliarity with the system.
-
Complex Navigation: Several reviewers found the system to be different from what they were used to, requiring them to navigate deeper into the program than expected. This has caused confusion and slowed down their workflow.
-
Limited Chat Functionality: Users have mentioned that the chat functionality is limited due to the lack of skills-based routing. This has resulted in difficulties in effectively managing and directing customer inquiries, leading to a less efficient support process.
Attribute Ratings
Reviews
(1-22 of 22)Easily Customized Service Management Solution
Service and Asset Management on steroids!
I have been working with this ticketing tool for 27+ years and have 100+ Implementations worldwide in the UK, Europe, Australia, New Zealand, Singapore, Canada, USA. I also have ServiceNow and Remedy experience so I'm not completely biased when I say that Ivanti Neurons is the best "enterprise" solution given the strategic position Ivanti has with its line of products. ServiceNow certainly is attractive, but I would say it's the Mazda Miata of ITMS, flashy, cool, and fading. Remedy is old technology. Cherwell recently was acquired by Ivanti so with that said, IMNO Ivanti is to ITSM what SAP is to ERP.
Excellent custom features make this a really rich ITSM product
An excellent customizable product
Ivanti Service Manager is a great product to help your IT Service Teams be more efficient
An ITSM platform which easily adapts to support countless lines of business outside of IT
Powerful and customizable product. Room for improvement regarding performance and search functionality
Great product and easy to use
The Heat(service manager) is on!
IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful
Great ITSM product
Feature rich, configurable, affordable.
eyebrow raising
We have a few Mac's and were looking to see if we could even implement the service with Linux Clients.
ISM, automation is everything
Solid and reliable Service Delivery solution with ample of out-of-the-box modules and features to hit the ground running
A ticket system that works quite well
Great ITSM Solution
Powerful (sometimes too much)
Currently is used by 6 other departments, with some more showing interest too.
Besides the Service Management part, it is also being used as an Asset Management tool, allowing us to better control our assets.