Overall Satisfaction with KACE Systems Management Appliance (SMA)
Kace is used as our public facing ticket system for technicians and users alike. We also leverage it for a knowledgebase. Additionally, it is used for our software and windows patching.
- Ticket System
- Knowledge Base
- Interface
- Features
- Layout of some options
- Support being able to handle some of the more extensive questions
- Getting ahold of support faster/easier (phone number?)
- If utilizing the features, the cost may be easier to swallow
- It is a one stop shop for different features. Eliminating the need for multiple products (patching, license management, windows updates, etc)
- Inventory management of devices is easier.
- BMC Track-It!
More features, better integration into our system(s). Ease of use for not only Techs but also end users.
Do you think KACE Systems Management Appliance (SMA) delivers good value for the price?
Yes
Are you happy with KACE Systems Management Appliance (SMA)'s feature set?
Yes
Did KACE Systems Management Appliance (SMA) live up to sales and marketing promises?
Yes
Did implementation of KACE Systems Management Appliance (SMA) go as expected?
Yes
Would you buy KACE Systems Management Appliance (SMA) again?
Yes
KACE Systems Management Appliance Feature Ratings
Evaluating KACE Systems Management Appliance and Competitors
Yes - We replaced the need for BMC Track-It, Goto ticket system, other patch management software vendors.
- Integration with Other Systems
- Ease of Use
We wanted a system that would integrate with our systems (AD) and be easy to manage, easy to use and have support that will help us along the road.
After being deployed, we realized we wanted to do some things differently. It's hard to say what we would do differently but definitely ask all the questions!