KACE is great to manage all asset in your environment.
August 04, 2019
KACE is great to manage all asset in your environment.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KACE Systems Management Appliance (SMA)
KACE is being used for systems deployment, patching, service desk, inventory control, and software deployment. Our IT dept is using KACE for all IT related tasks. It addresses the main issue of administrating the systems in terms of patching1200 windows machine, imaging, handling tickets, and software push to all PCs, which has made our lives much easier.
- The Agent push makes it quite effective in managing all assets on the network.
- Patching is less cumbersome than Wsus and SCCM.
- Ease of administering all PC assets.
- The ticketing system keeps tracks of all tickets and communication between users and engineers.
- The interface could use an update to look more modern and make sure it loads quicker.
- There's email flooding with creating and updating tickets, which is not necessary.
- More documentation would help with training.
- It has improved productivity in terms of ticketing tracking, and has cut down on repetitive tasks.
- It has great reporting features that help us modify our processes to make us more efficient.
- A cost is associated with each module, which drives up cost.
By far it easier to deploy and manage. It makes the process of deployment, software, and patching much easier, and it's an all-in-one solution that is easy to manage and train helpdesk on.