Solid, dependable, but pricey SMTP service
November 20, 2019

Solid, dependable, but pricey SMTP service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mailgun

We currently utilize a dedicated IP through MailGun's SMTP service to handle all of our company's direct, transactional emails with candidates and clients. By utilizing a dedicated IP, we're able to protect the integrity of our company's email reputation and ensure that emails are being delivered to the client's inbox rather than going to spam.

Pros

  • System logs are detailed, easy to navigate, and searchable.
  • Set-up and configuration is straightforward.
  • Support usually responds to open tickets within 24 hours.

Cons

  • Price is a bit high vs other services.
  • No automatic email reputation monitoring to identify issues.
  • Better deliverability.
  • Reliability when emailing candidates/clients.
MailGun is more expensive than SparkPost and about the same price-wise as SendGrid. MailGun had a notably easy set-up process, since they are the first SMTP service we signed up with, and their support has been very helpful in identifying deliverability issues, providing documentation on IP reputation management, and recommending best sending practices.
MailGun's support staff is both friendly and helpful. They were very instrumental early on with helping out during the setup process by answering questions, providing documentation on best sending practices, detailing information about the advantages of sending from a dedicated IP rather than an IP pool, and helping us to remove ourselves from blacklists.

Do you think Sinch Mailgun delivers good value for the price?

No

Are you happy with Sinch Mailgun's feature set?

Yes

Did Sinch Mailgun live up to sales and marketing promises?

Yes

Did implementation of Sinch Mailgun go as expected?

Yes

Would you buy Sinch Mailgun again?

No

Great for sending transactional emails to candidates and clients and monitoring deliverability through the system logs. MailGun's webhook integration allows us to automate feedback loops through a 3rd party service that then sends an email to our users when there is a bounce, spam complaint, or sending error, allowing us additional control over our sending.

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