ManageEngine Endpoint Central vs. N-able N-central

It's well-suited for Patch management & remote support. Its hardware & software inventory reporting is also very useful. But it needs improvement on the BitLocker key management side, as we had some use cases where the recovery key in Endpoint Central wasn't valid for the endpoint, even though the client's last connection status was successful and recent.

N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.

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• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

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• Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
• Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
• Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

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• Customer support just points to online guides and I feel they aren't helpful.
• During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
• In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
• In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
• In my opinion, monitoring software deployments is painful.
• The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
• In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.

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Not every product is fully developed. So, with ManageEngine Endpoint Central, we have to wait too long for it to take effect on the client, whether it´s a config/software update or a patch. Future Requests for the product are a long process until they´re implemented. But we are happy to have this tool, and the positives outweigh the negatives. My work is more efficient, and I have a tool where I can do so many things. Before we had ManageEngine, we needed several tools to do everything we now do in one tool.

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The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.

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The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

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It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

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Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one

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We selected Endpoint Central because we couldn't manage our patching with SCCM anymore; we noticed it was inconsistent and not working properly. Also, it wouldn't work out-of-network, which is an important factor for us. These products all helped us improve the quality of our work and efficiency.

Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

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• We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues
• We had to move all of our services away which was very painful
• Staff satisfaction was low having to deal with this company