TrustRadius: an HG Insights company

PandaDoc

Score8.6 out of 10

570 Reviews and Ratings

What is PandaDoc?

PandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

Media

some of the custom-designed themes, templates, embedded rich media, and interactivity to give every deal the opportunity to get noticed.
automatic notifications, on-the-fly editing, CRM Integrations, and integrated eSignatures.
reporting, with drill down to the deal level with proposals, to pick which deals to include (or exclude).
legally binding eSignatures
centralized communications to streamline the negotiation process, and make revisions in real-time in a single location.
document analytics that display what’s really happening after documents are sent with real-time reporting on engagement and activity on the documents. This enables teams to respond faster to prospects.
the drag-and-drop editor that helps build proposals faster, with a choice of 750+ ready-to-use templates, available at no additional cost. These can be customized with dynamic versions.

1 / 7

Great for Polished Professional Branded Proposals that Impress Our Prospects but Pricy for Small Business

Use Cases and Deployment Scope

We use PandaDoc for generating proposals for prospects and clients, and occasionally for sending contracts, NDAs, statements of work, and other legal documents to other partners, vendors, and contractors. Mostly. We use PandaDoc to send proposals to prospective clients, allowing us to get their e-signature and move to the invoicing step.

Pros

  • Wide variety of templates
  • Professional, polished look to documents
  • E-signature capability
  • Ability to see when and how long recipients have viewed the document
  • Automatic reminders and expiration dates

Cons

  • Sometimes the fillable fields don't automatically map properly and you have to manually adjust.
  • Plan tiers and pricing recently changed, so now we get less value and less features (limited templates, no more pricing tables or invoicing/connected payment) for the same price, which is pricy for a small business.
  • Easier, integrated invoicing as an included feature (so we don't have to use a different software for invoicing/payment collection) would be ideal. You have to upgrade to the Business Plan for this.

Return on Investment

  • Time saved creating documents by utilizing their templates as a great place to start.
  • Time saved on branding and proposal generation as PandaDoc allows us to customize documents with our logo and copy, and save as a template to keep reusing.
  • Time and money saved on legal fees as PandaDoc allows us a way to generate legal documents ourselves by leaning on their pre-made templates (ie. contractor statement of work, and standard NDA).
  • Money saved on e-signature software.

Alternatives Considered

QuickBooks Online, Google Forms and HubSpot CRM

Other Software Used

HubSpot CRM, Google Drive, SurveyMonkey, Google Meet

Best tool to use for your sales team.

Use Cases and Deployment Scope

Pandadoc is used in my organization to create quotes, proposals and also data rooms for larger opportunities to share other documents like security documents, accounting documents, and much more. We also include next steps within the data room and share with others within the organization(s).

Pros

  • Quote creation.
  • Integration with Salesforce.
  • Data room with other information (w8, next steps, security docs, etc).

Cons

  • Better mobile app.

Return on Investment

  • Positive time saved to create documents with templates.
  • Increased close rates with notifications.

Alternatives Considered

DocuSign

Very Helpful and Affordable.

Use Cases and Deployment Scope

Our office used PandaDoc to send clients documents to sign for their claim. We often send paperwork either by mail or PandaDoc since most of our clients are not local to our office. It was very useful as some of our clients were homeless and did not have a reliable mailing address, or they did not have the income for a PO box. It was also helpful when there was a form that was urgent and was needed practically the same day.

Pros

  • Prefilling the forms is simple.
  • Able to send forms via email or as a link.
  • Includes date/ time stamp that many places require.
  • Affordable pricing compared to DocuSign.

Cons

  • Lag/ Loading Speed.
  • Editing Documents after sending.
  • Time/Date Stamp for Signature.

Return on Investment

  • Quickly retain new clients.
  • Able to update file quickly.
  • Great mail alternative.

Alternatives Considered

DocuSign and Adobe Acrobat

Other Software Used

Adobe Acrobat, DocuSign

5 year user in regards to insurance.

Use Cases and Deployment Scope

We sell insurance 100% online, so we never see our customers. Insurance companies and financing companies require THEIR documents to be signed, but don't provide an e-signature portal. Panda allows us to generate, edit, and track these documents. It also integrates with HubSpot, which we enjoy. The price point is great as well.

Pros

  • Easy to use for us as an editor.
  • I love the reminder feature.
  • Responsive from when it is signed to how fast I can download.

Cons

  • MORE EDITING - let us edit the text more.
  • For the copy and link option please make them NOT have to same size but just be the same text.
  • Sometimes, when I create templates, the images don't transfer over.

Return on Investment

  • Saving time creating documents is # 1 we do a lot of the same information again and again.
  • Our customers find it easy to use; we have never in 5 years have someone complain about it on their end.
  • It is very easy to onboard someone one it.

Other Software Used

HubSpot CRM, Kixie

Very impressed with Pandadoc.

Use Cases and Deployment Scope

We use PandaDoc to retain records, send offer letters, analyze offers made, and salaries offered. Creating templates also saves us a lot of time for the business. It is also used across the wider HR team for updates in job information and for our leadership team to confirm important documents.

Pros

  • Templates.
  • Trail of signing.
  • Good UI.

Cons

  • Improved UI.
  • More intuitive buttons.
  • Speedier selection of documents.

Return on Investment

  • Time saved creating documents.
  • Audit trail.
  • Better candidate experience.

Alternatives Considered

DocuSign

Other Software Used

Pinpoint ATS, Jobvite