SAP Crystal Reports review
February 15, 2020

SAP Crystal Reports review

Yoni Dvorkis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP Crystal Reports

Overall Satisfaction with SAP Crystal

We use SAP Crystal to automate and generate a set of reports that are usually exported as PDF files directly to the user's email inboxes. Occasionally users also login to the Business Objects Server to access their reports in that format. We run Business Objects scheduler to schedule the reports to refresh usually once a week.

Pros

  • Clean format for PDF is nice
  • Connects to database to refresh queries

Cons

  • It's quite clunky setting up a page footer or report footer.
  • Headers are similarly hard to set up
  • It's been the key reason we've maintained a relationship with SAP
  • The cost is quite high, but it's too embedded in our workflows, so it's challenging to consider switching to another platform at this time.
We've had SAP Crystal for about ten years at this point. We've never really evaluated any alternatives since, as of today, well over 400 reports are being generated in the system, and we've yet to consider switching to a competing product.
Automated report generation and refresh sent as email is useful for any reports that typically involve manual effort. The typical use case in MS Excel is when reports need to be updated. There generally is a large amount of copying and pasting data into charts. In SAP Crystal, the formatting is done once, and then the automated feature always brings in new data.

SAP Crystal Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
9.0
Pixel Perfect reports
Not Rated
Customizable dashboards
9
Report Formatting Templates
9
9.0
Formatting capabilities
8
Report sharing and collaboration
10
9.8
Publish to Web
Not Rated
Publish to PDF
10
Report Versioning
9
Report Delivery Scheduling
10
Delivery to Remote Servers
10
Data Discovery and Visualization ()
Not Rated
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
10
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
Javascript API
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

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