MessageBird vs. SparkPost

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was great. Two years ago, they discontinued their free option but sent the existing users the following message: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers, you are grandfathered into this level of free sending volume." The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.

Incentivized

• SMS delivery
• Webhooks for delivery reports
• SMS pricing

Incentivized

• Good Documentation
• Developer focused
• Supports sub-accounts
• Good support
• Integrates with Laravel out of the box

Incentivized

• It does not accept all the functions of whatsapp
• It has no integration with the Pipedrive CRM
• Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"

Incentivized

• I really like SparkPost, it was really useful to achieve our goals

Incentivized

Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change

Incentivized

Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird

Incentivized

ExactTarget, Marketo CRM. These are completely different types of systems, but their email element is similar.

Incentivized

• Quick contact with collection clients
• Delivers the feeling of instantaneous
• It is good to start the relationship, but continue it through the call center.

Incentivized

• It has helped us with our IP health and making sure that we avoid spam traps
• Very high deliverability and automatic retrying once they have the event

Incentivized