TrustRadius Insights
Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This …
Overview
What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.Use Cases:Leverages customer insights to prioritize the needs and reactions of the customers to increase…
Recent Reviews
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CEO (Chief Executive Officer)
Ballueder Partners (Management Consulting, 1-10 employees)
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What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement. Use Cases: Leverages customer insights to prioritize the needs and…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.
- Leverages customer insights to prioritize the needs and reactions of the customers to increase sales performance.
- Faster training. Utilizes insights and leads sales team to maximum potential with asynchronous sales team training.
- Intelligent coaching for teams. Supports continuous coaching by understanding the customers and their reactions.
- Creates continuity between teams and deals. Complex deals require complete coverage of meetings. Find who were champions and critics in past meetings.
Spiky Features
- Supported: Deep Features & Metrics
- Supported: Actionable Insights
- Supported: Summarization
- Supported: Data-driven Recommendations
- Supported: Spiky Score
- Supported: Per Person Insights
- Supported: Pipeline Development
- Supported: Transcription
- Supported: Integrations
- Supported: Feedback and Coaching
Spiky Screenshots
Spiky Integrations
Spiky Competitors
Spiky Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Turkish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This platform allows users to review sales meetings and gain insights, feedback, actions, summaries, and follow-up suggestions. With Spiky.ai, sales teams can effortlessly review team activities, receive meeting summaries, and identify action items to coach their sales representatives effectively. The AI-powered tool aids in improving the performance of sales reps by providing valuable feedback based on customer interactions. It also offers solutions to common challenges faced during customer meetings, such as transcription, note-taking, emotional sentiment analysis, and capturing key moments for easy understanding. The ability to track calls and measure performance enables organizations to win more business. Spiky.ai's trend analysis capabilities provide valuable insights into how coaching efforts are improving customer meeting outcomes. Users have commended the platform for its user-friendly interface and excellent customer support.
Remote teams find Spiky.ai particularly useful as it helps diminish inefficiencies in daily routines while improving remote work processes. By recording and analyzing meetings, the tool reduces the need for manual note-taking and enhances team communication. It serves as an essential tool for brand reputation management by proactively engaging with customers and making data-driven decisions about marketing strategies. The sentiment analysis feature tracks customer satisfaction levels and addresses any negative feedback promptly, further enhancing the brand's reputation. Additionally, by gathering and analyzing customer feedback, Spiky.ai empowers businesses to create a better experience for customers and drive growth within their organization.
Overall, Spiky.ai is highly regarded for its ability to leverage AI technology effectively in transforming online meetings. Its features enable comprehensive measurement of sales call effectiveness while providing easy access to transcripts for deeper analysis. The platform's value extends beyond traditional sales coaching by delivering actionable insights and supporting various aspects of a business's growth strategy.
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
September 18, 2023
Spiky.ai for sales coaching and enablement
Score 10 out of 10
Vetted Review
Verified User
- Sales coaching
- Call summary
- action list
- languages
April 13, 2023
Breakthrough technology for your sales team
Score 10 out of 10
Vetted Review
Verified User
- I can identify growth opportunities and implement continuous improvement strategies with my sales team
- As a manager with Spiky, I gained an understanding of our sales operations like I never imagined.
- It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365.
- I don't particularly appreciate that it's only available in English.
- We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
- This kind of breakthrough technology should be available globally.
April 06, 2023
More effective working routine!
Score 10 out of 10
Vetted Review
Verified User
- Meeting Analysis
- Accuracy of Language model
- Transcript helps a lot to keep track of what was spoken
- Spiky Bot
- More integration support
March 21, 2023
My review of Spiky.ai
Score 9 out of 10
Vetted Review
Verified User
- Analyze
- Research
- Marketing
- Sales
- Quaitative research
Score 10 out of 10
Vetted Review
Verified User
- Transcription & analysis of customer meetings
- Emotional sentiment AI that adds context to the transcriptions/notes
- Sales rep coaching to improve customer meeting outcomes
- Data & trends of customer meetings
- Integrations (under development)
March 01, 2023
Consistently delivering beyond expectations and dramatically improving sales performance.
Score 10 out of 10
Vetted Review
Verified User
- Insights into sales team performance and opportunities for improvement.
- Seamless interface to support a large sales team with call summaries, analytics, and helpful coaching.
- Easy to implement and rollout across my org.
- No development resources required to integrate and get started.
- Better value than similar tools I've used in the past.
- I have had no issues using Spiky.ai and their product has served my team well so far.
February 28, 2023
This is what the future of sales looks like
Score 10 out of 10
Vetted Review
Verified User
- Call analysis
- Sentiment analysis
- AI
- Call transcription
- Integrations
February 13, 2023
Spiky.ai is a Paradigm Shift for Online Meetings
- Online meeting analysis
- Detailed transcripts
- Sentiment analysis
- Tracks engagement
- More native integrations