TeamViewer

Score8.6 out of 10

2,749 Reviews and Ratings

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TeamViewer

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What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations.

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Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9.1
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.8
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.7

Third-party software integrations
Integration functionality with third-party or in-house systems.
Category average: 7.9
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 7.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.4

Scott Anderson View profile

CIO in Information Technology at Massachusetts Municipal Association (51-200 employees employees)

Use Cases and Deployment Scope

The IT admin uses remote access to provide help desk services and to occasionally copy files to remote workstations. In addition, we have 15 Remote Workers that access on-premise desktops for secure remote work.

Pros

Secure connections.
Easy file transfer.
Handles multiple remote monitors well.
Assigning multiple managers to a device.

Cons

MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
App updates sometimes cause unstable status and computer must be restarted.
OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).

Return on Investment

Post-COVID, we moved to a hybrid environment, and TeamViewer allows me, as an IT admin, to access our devices remotely very easily (with some caveats) and to support staff who are also working from home.
A negative would be the TV Host agent not allowing access (hangs on authorizing or connecting) after an OS update restart.
Another negative would be the need to log in to an admin local account to assign a manager to a device. Should be able to do it on the standard user side as long as the person trying to set managers is a TeamViewer manager and has the proper access and authentication. It could be an issue with our deployment, but the master admin manager is not being set automatically as it should.

Alternatives Considered

Apple Remote Desktop, ScreenConnect and Datto RMM

Other Software Used

Claris FileMaker, Microsoft Office 2016 (discontinued), Google Chrome, Freshservice, iMIS, Microsoft SharePoint, macOS, Microsoft Windows, Google Workspace, Arctic Wolf Managed Risk, Cisco Meraki MX

Tony Higgins

CIS Manager in Information Technology at DP Wagner (11-50 employees employees)

Use Cases and Deployment Scope

We use TeamViewer for remote support, access, and device management within our organization. There are some notable imitations, but overall, it is highly capable in our operational environments. I am sure that I will have a chance to share the pros and cons of the platform and recommendations as well.

Pros

It is secure and eliminates the need for VPN for remote users.
It offers a 2FA to insure that security is strong for our system.
Can save time with file transfer syncs for labels, batches and other files.
It supports multi device and cross platform usage within our warehouse.

Cons

The cost of the licenses seems to increase over time.
Wi-Fi dead zones with warehouse can cause instability.
There are too many prompts for updates, that interrupt operations.
The amount of users on at once becomes clunky, limiting collaborations.

Return on Investment

License cost are high.
Limited multi user collaboration.
Interruption in connections of remote users.
Support multi platform.
No CPN required.
Session recording and file syncs.

Alternatives Considered

NinjaOne, Datto RMM and N-able N-sight RMM

Other Software Used

AnyDesk, NinjaOne, ConnectWise RMM, Datto RMM, N-able N-sight RMM

Harshal Shah View profile

Engineering in Engineering at Wrex Products Inc of Chico (11-50 employees employees)

Use Cases and Deployment Scope

With a small team of IT Techs, we need to connect to different computers for troubleshooting. It's only feasible if we use a remote software such as TeamViewer or Splashtop. TeamViewer allows us to fix issues remotely and connect with external service providers, such as DelmiaWorks, for secure access and troubleshooting.

Pros

Secure access to PC from outside service providers.
Internal team collaboration.
IT troubleshooting.

Cons

Use as SOS software.
manage endpoint policies.
Direct account-based connection instead of one-time credentials.

Return on Investment

Used TeamViewer to connect to faraway computers in the plant, resulting in time savings.
Sometimes getting it started is slow, and reading credentials to the other party is complicated.
Outside service providers benefitted with us using TeamViewer.

Alternatives Considered

Splashtop and RemotePC

Other Software Used

Splashtop, RemotePC, LogMeIn Rescue

J Rio Fultz View profile

CEO in Information Technology at RIO3 Consulting (1-10 employees employees)

Use Cases and Deployment Scope

TeamViewer is used to assist clients experiencing computer and laptop issues. We utilize tools like TeamViewer to remotely access our client computers. This allows us to quickly and efficiently access their devices without meeting in person. This gives us an expanded market by being remote and flexible on how we "meet". Remote support is a core function of our Managed IT services.

Pros

Fast remote connections.
Support for windows and mac OS.
Secure connections.
Easy console to manage devices.
Simple connection options.

Cons

Patch management requires a higher tier.
No Linux patching.
Stronger endpoint management.

Return on Investment

Cost savings from not having to travel.
Greater Roi because of remote access support capabilities.
Easy deployment and cost effective.

Alternatives Considered

NinjaOne, Atera and Splashtop

Other Software Used

Atera, Microsoft Visual Studio Code, GitHub, ChatGPT, Anthropic Claude, Perplexity

Giovanni Caraffini

IT Manager in Information Technology at Alascom (11-50 employees employees)

Use Cases and Deployment Scope

TeamViewer has effective capabilities that make it a sensational remote access platform. I like using this tool because it offers us instant access to our computers remotely, which enables us to work from any place across the world. TeamViewer offers enterprise-grade security, which makes our remote connections safe and effective. Sharing screens remotely using TeamViewer is an easy task that streamlines our operations.

Pros

Allows us to get access of our computers remotely.
TeamViewer gives us an opportunity to share screens remotely, which enhances collaboration.
Provides secure remote connectivity.

Cons

Sometimes, we encounter performance issues when using TeamViewer. The developer should work on this issue to make this remote access and monitoring system incredible.
I have never experienced other difficulties when using TeamViewer.

Return on Investment

With TeamViewer, we get good returns because it minimizes the costs of operating our business. We are able to collaborate remotely and handle tasks together by sharing screens with our team members.
Since we began using TeamViewer, employee downtime has decreased in our company.

Other Software Used

Dropbox Business, OneDrive, HwaCom Cyber Monitor

TeamViewer

What is TeamViewer?

Categories & Use Cases

Media

Key Features

Top Performing Features

Attended device access

File transfer

Role-based user permissions

Areas for Improvement

Third-party software integrations

Mobile device access

Access to sleeping/powered-off computers

Reviews

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Other Software Used

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