Pros and Cons of Raiser's Edge
We use Raiser's Edge to track donors, alumni, parents, and all constituents with a relationship to our school. It's used to record gifts, …
Overview
Recent Reviews
Awards
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Product Demos
Salesforce for Nonprofits: Migrating From Raiser’s Edge to Salesforce
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How to install Raiser's Edge tools
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Product Details
- About
- Tech Details
What is Raiser's Edge?
Raiser's Edge Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(213)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
January 30, 2020
Couldn't Imagine a Better Fundraising Database!
Probably not. Their support is usually sufficient, but definitely mediocre.
January 16, 2020
The Raisers Edge as the core software in our integrated solution for fundraising and gift processing.
we recently had an issue with BBMS/LO. A donor approached us with request to refund 2 out of 3 credit card charges. we discovered that 2 of these donations had been entered in LO as offline unconfirmed gifts and then confirmed by using the same credit cart. It took a while to figure out how it happened. Blackbaud customer service found the reasons and explained everything to us within a week.
April 26, 2016
Well Worth the Cost!
We recently migrated to a hosted environment and had an issue with the Outlook Anywhere integration after the migration. The support agent knew what she was talking about and did some quick troubleshooting and escalated the issue to the next level. She told me when she would follow up with me and did so as expected. The issue was resolved by the next day.
We were having issue with query, and when I spoke to the analyst, she not only took the call, we did a screen share. When that did not resolve the case she took our data and did extensive testing of the issue to resolve the problem. I'm a 20 year user of the software, so when I found this, I appreciated her taking the extra time and effort to troubleshoot.
July 27, 2012. Greg Milton at Blackbaud. I opened a ticket with Blackbaud late on a Friday because we began receiving HUNDREDS of email bounce messages (Delivery Status Messages) from messages sent from our website database as far back as April of 2011. Greg worked expertly and efficiently to understand the issue, explain it to me, and assist me with communicating to our internal stakeholders. As I mentioned, this was late on a Friday and by Monday, July 30, 2012, there was a clear, concise, and well-written article in the Knowledgebase explaining the situation. All too often Blackbaud (and, in all fairness, other vendors) blame the customer and try to avoid responsibility. Greg didn't shy away from the fact that Blackbaud made an internal change on their Mail Transfer Agent which resulted in the onslaught of Delivery Status Messages.
I would not describe their team as exceptional in customer service. I received the care I would expect from a large company.