Digital Feedback
June 14, 2023
Digital Feedback
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Digital Feedback
I use the Verint Survey/ EFM and CX Suite to get voice of Customer and also learn the pain points in the customer journey. We then review these pain points and do AB testing and make changes to the site
- Voice of Customer
- Survey data
- Trendlines and pain points
- VoC
- Survey Details
- It is an expensive product
Not applicable as Verint bought Foresee
Do you think Verint Voice of the Customer delivers good value for the price?
Not sure
Are you happy with Verint Voice of the Customer's feature set?
Yes
Did Verint Voice of the Customer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Voice of the Customer go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Voice of the Customer again?
Yes