Quick and easy product to use. Our team loves it!
June 14, 2023
Quick and easy product to use. Our team loves it!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
We use the product on a daily basis for knowledge base research of articles and information to provide to citizens. I would like to have this customer-facing to alleviate call-ins to the customer care center to alleviate high call volumes.
- Holds extensive data
- Quick reference for non department users
- Easy to use when updating and adding articles
- Quick reference guide for customer service agents
- Reduces frustration for agents when looking for city information
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
Yes
Did implementation of Verint Knowledge Management go as expected?
Yes
Would you buy Verint Knowledge Management again?
Yes
Currently going through an upgrade and looking forward to the improved experience of the tool.
It is available to our back office users to assist with determining correct areas of reclassifying service requests.