PositivevKM Solutioning
June 14, 2022

PositivevKM Solutioning

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Knowledge Management

My team manages the full enterprise implementation of Knowledge Management (KM). We support multiple organizations and external clients who use KM artifacts and the KM integration with our platform for all facets of healthcare. Materials can be used for self service, claims, billing, enrollment, IT, and support services.
  • Search capabilities
  • Authoring workflows
  • Tagging/taxonomy
  • Image handling and security
  • Editor functions
  • Report processing
  • Improved customer self service
  • Improved handle time
  • Consistent structure for presentation to clients
Improved features and functions, more user-friendly, better reporting capabilities

Do you think Verint Knowledge Management delivers good value for the price?


Are you happy with Verint Knowledge Management's feature set?


Did Verint Knowledge Management live up to sales and marketing promises?


Did implementation of Verint Knowledge Management go as expected?


Would you buy Verint Knowledge Management again?


Implementation was not rapid and we faced a number of challenges. Content migration was largely manual and our product has considerable customizations.
We're not using automation for KM at this time.
We're able to maintain a single version of a piece of content with sections maintained for specific clients. This maintains full security and data segregation while improving maintenance of the document itself.
Well suited: General self-service documents, basic security with images and attachments, training and how-to materials, and structured content

Not Well Suited: testing information, complex documents with multiple tree structures and dozens of embedded images, transition of documents from formats like ms word, or complex security scenarios within the same organization