Copypaste
December 29, 2022
Copypaste
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
My company uses Verint to create schedules for all our employees. We also use it to monitor, record, and analyze customer calls. We use the speech recognition features to identify and categorize specific calls and queue them to the employees that can assist in very specific situations. We also use a variety of the reports. Learning more every day.
- Schedules
- Interactions
- Reports
Do you think Verint Knowledge Management delivers good value for the price?
Not sure
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Knowledge Management again?
Yes