Verint @ Best!
Overall Satisfaction with Verint Knowledge Management
Part of my responsibilities was not just to be the Client/User based Engineer but also the liaison between our clients and their preferred recording platforms. That said, the Verint Knowledge Management access provided the ability to quickly and efficiently provide information on how-to's on the fly as well as share these resources of information inclusive of installation, configuration, and use cases.
- How to add a user access
- System configurations requirements
- Database access questions
- Training
- Continue share the access
- Return on Investment or ROI
- User training
There's no comparison on how the Verint Knowledge Management stacks up at a very high level and the analytic dashboard is exceptional
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
Yes
Did implementation of Verint Knowledge Management go as expected?
Yes
Would you buy Verint Knowledge Management again?
Yes
The impact of Verint Knowledge Management has been phenomenal and we couldn't be happier with the overall results.
The automation capabilities have had a very positive impact on efficiency, knowledge transfer, and ROI.
The audience segmentation has definitely applied a very significant control of access and key feature topics that have been crucial to the efficiency across the specific audiences.