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Powerful, flexible, AND easy to use
March 10, 2016

Powerful, flexible, AND easy to use

LeAnn Nowicki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dundas BI

Dundas BI is the dashboard development tool of choice for our organization. It's easy to pull data from multiple sources into a single dashboard. The visualizations are both powerful and beautiful, allowing designers to quickly and easily communicate complex information in a way that is easy for users to understand at a glance.
  • Data access - Dundas BI has built in data connectors for every type of data we have needed, from Excel to SQL Server, to Microsoft Dynamics CRM and Google Analytics. Connecting to data is a breeze.
  • Sharing objects and resources between projects is easy and saves a lot of time.
  • Visualizations are very flexible and customizable.
  • Scripting is easy with the JavaScript API.
  • Dundas BI provides the ability to use dynamic measures and hierarchies, but the period over period calculations (PoP) are not supported with dynamic elements when the dynamic element is a time hierarchy. For example, if the requirement is to allow users to select Fiscal Year vs. Calendar Year, we are not able to then use PoP calculations.
Dundas BI provided all of the connectivity, flexibility, and visualizations we needed - all at the right price. We compared total cost of ownership over 5-years, and Dundas was the clear winner. In our experience, they also had the strongest sales support staff. After using Dundas products for over two years now, I have to say their post-sales support is second to none.
We are basically a Microsoft SQL shop, and Dundas BI has been an excellent fit for our environment. Also, anyone just starting out with mapping will find it easy to use the map visualizations, right out of the box. It is easy to add multiple data series to a single map and produce sophisticated results. This has been a tremendous value add for our users.

Dundas BI Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
10.0
Pixel Perfect reports
Not Rated
Customizable dashboards
10
Report Formatting Templates
Not Rated
10.0
Drill-down analysis
10
Formatting capabilities
10
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
Not Rated
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
Predictive Analytics
10
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
10.0
Responsive Design for Web Access
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Application Program Interfaces (APIs) / Embedding ()
Not Rated

Using Dundas BI

20 - Dashboard developers, business users, and executives
4 - We have staff on our IT infrastructure team responsible for building and maintaining the servers used for our development and production environments. We have a MS SQL DBA on staff who is available for any data issues if needed, and we have developers who create and publish the dashboards and support end user questions and issues.
  • Replacing monthly and weekly report subscriptions with dashboards
  • Notifying the purchasing department when open purchase orders need to be expedited due changes in the manufacturing schedule
  • Using predictive analytics to generate product suggestions to our telephone ordering department based on the customer's past order history
  • Sales data analysis
  • Monitoring supply chain metrics
  • Executive dashboards monitoring KPIs

Dundas BI Support

The staff is knowledgeable, friendly, and responsive. I always get an answer to my issue, and in a timely manner. I've never had better technical support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes
When I needed to convert my Dundas Dashboard V5 scripts to JavaScript, the tech support team was exceptionally helpful. I had a list of specific questions about using the API, which I submitted ahead of time. They scheduled an hour call with me to go over my questions and make sure I was able to be successful very quickly. They even sent me an override file with some handy scripts to supplement my work.