Item: Adobe Learning Manager
Rating: 5
Author: Verified User

Overall Satisfaction with Adobe Captivate Prime

Use Cases and Deployment Scope

It is used in one department within the organization. It was purchased as we had a need to train a number of external vendors and our enterprise LMS does not support that capability. As a plus we've started to use it for internal employees as well.

Pros and Cons

Pros

User interface looks nice.
Easy to assign the same content to both internal and external audiences.

Cons

Limited help resources. Existing references only provide extremely simple instruction. If you are an admin who has the basics down, there are limited resources to help you troubleshoot and/or learn more about the system functionality without going to the support team.
Reporting options and data access are limited. No way to pull bulk information on content expiration, all user data, etc.
Support team provides limited troubleshooting/root cause analysis when an issue is raised. Adobe team has limited access within our account environment, so often they are unable to advise when issues arise.

Return on Investment

Enables us to train externals in the same platform we train internals.

Exceptional Examples of Adobe Learning Manager Support

Generally our support experience has been mediocre.

Likelihood to Recommend

Well suited: the system is fairly simple to learn the basics/get up and running, and if the user interface look and feel is important, it might be a good choice, also if need to divide content by internal and external audiences.

Less appropriate: If broad reporting and data access is a priority, looking for a depth of self help/overview resources and want an intuitive interface as an admin/author.

Adobe Learning Manager Feature Ratings

Comments

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Looks nice upon first glance, administration and administrative support is lacking