Looks nice upon first glance, administration and administrative support is lacking
October 15, 2020

Looks nice upon first glance, administration and administrative support is lacking

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

It is used in one department within the organization. It was purchased as we had a need to train a number of external vendors and our enterprise LMS does not support that capability. As a plus we've started to use it for internal employees as well.
  • User interface looks nice.
  • Easy to assign the same content to both internal and external audiences.
  • Limited help resources. Existing references only provide extremely simple instruction. If you are an admin who has the basics down, there are limited resources to help you troubleshoot and/or learn more about the system functionality without going to the support team.
  • Reporting options and data access are limited. No way to pull bulk information on content expiration, all user data, etc.
  • Support team provides limited troubleshooting/root cause analysis when an issue is raised. Adobe team has limited access within our account environment, so often they are unable to advise when issues arise.
  • Enables us to train externals in the same platform we train internals.
Generally our support experience has been mediocre.
Employee Reskilling
Well suited: the system is fairly simple to learn the basics/get up and running, and if the user interface look and feel is important, it might be a good choice, also if need to divide content by internal and external audiences.

Less appropriate: If broad reporting and data access is a priority, looking for a depth of self help/overview resources and want an intuitive interface as an admin/author.

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