Azuqua saved us 2 hours per day.
April 09, 2018
Azuqua saved us 2 hours per day.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Azuqua
Our use of Azuqua filled a niche need in our workflow. We were using Smartsheet forms to capture support requests, and use Salesforce as our CRM. Smartsheet does not have a real way of connecting the two. Azuqua made it simple to turn the form entries into a support case. In minutes I was able to set it up and had cases being assigned to the proper contacts, or had those contacts it created. Azuqua was a great help in getting this set up as well.
Before we used Azuqua, we were spending an average of 2 hours per day just creating these tickets. Saving 10 hours a week was an easy decision to make.
Before we used Azuqua, we were spending an average of 2 hours per day just creating these tickets. Saving 10 hours a week was an easy decision to make.
- Connecting apps: We used it specifically to take data from Smartsheet and use it to create Salesforce cases. It can do similar thing for all sorts of applications, and the list keeps growing.
- The customer support was incredible. More than once, a feature I requested specifically was implemented - and quickly. The application went through countless changes and progress was swift.
- My Azuqua rep was always available and transparent. They didn't give me false promises, and always delivered on the ones they did make.
- The app itself is a visual affair, and simple to use. Getting started was easy, especially with Azuqua's help, which they gave gladly. Expanding was simple, as the way that "FLOs" are built is simple, while the tool remained powerful.
- The system is reliant upon the APIs of the programs it connects. More than once, a change to Smartsheet's API broke the connection. Azuqua was always quick to correct once they were alerted, but I have to wonder if there's a way to be more proactive. Still, this is minor, as the issues weren't Azuqua's fault.
- Saved one quarter of the previous asset's day.
- Increased available time to focus on resolution, rather than preparation.
- Reduced errors due to manual input, saving further time.
Azuqua was the first application we assessed for our purposes, and served our needs so well that we felt no need to search further. It gave us the solutions we needed in a way that was easy to set up and maintain, and the support we received was above and beyond expectations, and proved invaluable.