BigCommerce - the all purpose eCommerce tool
Updated December 30, 2019

BigCommerce - the all purpose eCommerce tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version

Standard

Overall Satisfaction with BigCommerce

As a web developer/consultant, I use BigCommerce for two clients. Having used self-developed e-commerce and other "canned" systems through the years, Big Commerce removes the headaches and ongoing maintenance associated with those other systems. Their support is outstanding and the platform is continually evolving to deliver a best of breed solution for online vendors.
  • Responsive support.
  • Flexible platform.
  • Third-party add-ons.
  • A Business to Business solution for companies that need to provide a portal for wholesale customers.
  • Template vendors should be required to provide lifetime upgrades - free of charge. This would eliminate having to pay the template vendor to fix previous functions that no longer work - due to changes in the BC software.
  • Easier order fulfillment.
  • Easier user training.
  • Better product discounting options & sale campaigns.
Expanding into a Business to Business (wholesaler) model with comprehensive "plug & pay" templates -- would improve BC's market appeal.
Changes in the core software a few years ago made customization more difficult for non-programmers.
BigCommerce is eons ahead of the ancient Miva platform and spaghetti code.
Vendors that are selling at least $40K in goods, annually.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
7
Website integration
8
Visual customization
7
CMS
8
Abandoned cart recovery
8
Checkout user experience
9
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
8
SEO
8
Multi-site management
8
Order processing
8
Inventory management
8
Shipping
7
Custom functionality
7

Using BigCommerce

1 - 
Web Design / Development
Marketing / Promotion Planning
Graphic Design
Database Development

1 - Sole operator - chief cook and bottle washer.
  • Reliability
  • Fast Support Response
  • Special Promotions
  • Targeted Discounts
  • B2B / Wholesale Themes
  • More Free Add Ons
Have been a clients for many years. If it ain't broke...

Evaluating BigCommerce and Competitors

Yes - 
Cartweaver (third party cart software, self installation)
MIVA Merchant (antique code)
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
Consistent reviews.
I would most likely pick Big Commerce.

BigCommerce Implementation

Take your time. Adequate in-house testing before launch.
Change management was minimal - None
  • Theme customization
  • Minor phone training with my customers

BigCommerce Support

The only way I would rate support personnel a "10" -- is if they also washed my car or cut my lawn. (-;
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Support should always be free to all BC clients.
My overall experience with BC support is exceptional.

Using BigCommerce

Reliability
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Product Input / Configure
  • Order Tracking
  • Multiple Product Options
Yes - In my case, mobile interface is accomplished by using a responsive theme.