BigCommerce is the best eCommerce solution for real e-stores if you want to succeed
Updated June 29, 2021
BigCommerce is the best eCommerce solution for real e-stores if you want to succeed
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
- Fast load time of site platform on all devices
- Easy Inventory Management
- New Variations tools are much faster for data loading
- Fully accessible meta data for categories, inventory, pages and posts for optimization
- Convenient built in blog for adding content
- Platform is easy to train on, we use webex to train clients on their back end management of their stores
- Multiple Payment options encourage more sales
- Amazon integration, Google Shopping integration, eBay integration
- Need to be able to add tracking information to customer order
- Would like shipping alert to be editable to include tracking number
- Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
- Store revenues increase year over year since moving to BigCommerce
- Adding Amazon check out increased sales
- Would like a better template, or template functionality
- Need a newer template that will still display products on the front page (needs to look like a store)
$20,000 to $100,000
Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated our BigCommerce (BC) store with our Amazon store, so now our Amazon sales track in BigCommerce and customers are saved in BC history with their orders, great for retargeting via our email marketing.
We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
BigCommerce Feature Ratings
Using BigCommerce
| Pros | Cons |
|---|---|
Well integrated Quick to learn Convenient Feel confident using | Requires technical support |
- adding inventory
- managing orders
- coupon codes
- setting up abandoned cart reminders
- setting up also boughts
- no ability to add tracking information to order confirmation
- theme editing requires html skills
- abandoned themes - happens too frequently
- not enough free theme options with good features
Yes, but I don't use it
Using BigCommerce
2 - Store Manager
Store Programmer
Store Programmer
2 - Store manager - day to day operations, shipping, tracking
Store programmer - weekly updates to store as needed
Store programmer - weekly updates to store as needed
- Sales of product line
- Facilitation of inventory to other platforms
- Store is used as a model to sell more stores
- We have a wordpress version of the store to showcase the advantages of BC and upsell clients into BC
- Adding more product lines to store
Evaluating BigCommerce and Competitors
Yes - Network Solutions/Ecommerce (monster commerce platform)
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Cart functionality, mobile site display
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
no changes
should have made the move a year sooner!
should have made the move a year sooner!
BigCommerce Implementation
- Implemented in-house
Change management was minimal - inventory data entry needs to be facilitated for the customer/client. We price our client packages with data upload (at least 10 products) and webex training time to be sure that they have a good handle on their inventory process. New variations system is much easier to train on
- loading variations took a lot of time
- multiple checkout set up
- making sure payment gateway was capturing and authorizing payments
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
No
We have never had a need for premium support. The free help line has always been able to answer our questions of resolve any problems
Yes - we always report bugs and initiate requests for cart upgrades.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.