BigCommerce is the best eCommerce solution for real e-stores if you want to succeed
Updated June 29, 2021

BigCommerce is the best eCommerce solution for real e-stores if you want to succeed

Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
  • Fast load time of site platform on all devices
  • Easy Inventory Management
  • New Variations tools are much faster for data loading
  • Fully accessible meta data for categories, inventory, pages and posts for optimization
  • Convenient built in blog for adding content
  • Platform is easy to train on, we use webex to train clients on their back end management of their stores
  • Multiple Payment options encourage more sales
  • Amazon integration, Google Shopping integration, eBay integration
  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
  • Store revenues increase year over year since moving to BigCommerce
  • Adding Amazon check out increased sales
  • Would like a better template, or template functionality
  • Need a newer template that will still display products on the front page (needs to look like a store)
BigCommerce Cart offers scalability - the only challenge we have had is the phasing out of existing templates (no support) and the lack of viable templates with full inventory display on home page. We have clients with both paid and basic themes, and upgrading is not an option if we cannot find a theme option with inventory display (NOT CAROUSEL). EStores need to feature 20+ products on home page all the time, the carousel is only viable on desktop and it can only display 5-6 items without scrolling, not our idea of good product display. Home page products outsell all outer products in store, need to have enough display space to feature more than what is available in a stupid carousel.
Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated our BigCommerce (BC) store with our Amazon store, so now our Amazon sales track in BigCommerce and customers are saved in BC history with their orders, great for retargeting via our email marketing.
We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
Great for start up or established ecommerce business. For the same price as basic Shopify store you get a full featured store with BigCommerce. We also build a lot of WordPress stores for startups, most migrate to BigCommerce as their revenues grow. For small stores 1-4 products, a Wordpress starting point is more affordable (free ecomm plugins) but when you are ready to make your store a business, you need a full functioning store with the capabilities to integrate with 3rd party shipping and selling platforms.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Abandoned cart recovery
Checkout user experience
eCommerce security
Promotions & discounts
Personalized recommendations
Multi-site management
Order processing
Inventory management
Custom functionality

Using BigCommerce

other than a few issues that can be overcome with a programmers assistance, the platform is easy to use/manage and train our clients on
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • adding inventory
  • managing orders
  • coupon codes
  • setting up abandoned cart reminders
  • setting up also boughts
  • no ability to add tracking information to order confirmation
  • theme editing requires html skills
  • abandoned themes - happens too frequently
  • not enough free theme options with good features

Using BigCommerce

2 - Store Manager
Store Programmer
2 - Store manager - day to day operations, shipping, tracking
Store programmer - weekly updates to store as needed
  • Sales of product line
  • Facilitation of inventory to other platforms
  • Store is used as a model to sell more stores
  • We have a wordpress version of the store to showcase the advantages of BC and upsell clients into BC
  • Adding more product lines to store
Have to keep the store up and running, have not found any other ecommerce solutions that come close in value for cost

Evaluating BigCommerce and Competitors

Yes - Network Solutions/Ecommerce (monster commerce platform)
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Cart functionality, mobile site display
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
no changes
should have made the move a year sooner!

BigCommerce Implementation

go through every tab in every section to make sure you are not missing any important settings, some store settings are in odd places (other/miscellaneous tabs).
Change management was minimal - inventory data entry needs to be facilitated for the customer/client. We price our client packages with data upload (at least 10 products) and webex training time to be sure that they have a good handle on their inventory process. New variations system is much easier to train on
  • loading variations took a lot of time
  • multiple checkout set up
  • making sure payment gateway was capturing and authorizing payments

BigCommerce Support

Friendly, live 24/7 support, USA based, never overseas operators reading out of manuals
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
We have never had a need for premium support. The free help line has always been able to answer our questions of resolve any problems
Yes - we always report bugs and initiate requests for cart upgrades.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.

BigCommerce Reliability

Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click.