BlueJeans works well for us at a reasonable price-point.
January 25, 2019

BlueJeans works well for us at a reasonable price-point.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

BlueJeans is being used by our organization across teams and departments. Today, it is our primary means of conferencing and interacting with internal teams, partners, and our clients.

Pros

  • BlueJeans handles the video conference and audio portions of a collaborative meeting well.
  • Screen sharing is generally simple.

Cons

  • Scheduling of meetings is still a bit cumbersome. The O365 add-in for the client has had some issues, so would like to see that improved.
  • International users still struggle to get connected even with the local dial-in numbers.
  • Users who haven't used BlueJeans before often tell us that it was a hassle to download the appropriate installer and get it set up.
  • The ability to combine "phone in users" with who they actually are on the call would be helpful when users dial-in twice.
  • Having a robust video and conference solution is more or less required. The investment on it is quick since it's at a reasonable price-point.
  • It does help with productivity and saves time on meetings.
  • Zoom
We did not select Zoom primarily because it required the use of it's ".us" domain. As an organization that works with a lot of international clients, having a US-centric domain appears myopic and potentially distracts from our meetings and message.
Once the client is installed and set up on mobile or desktop, it's a pretty quick and seamless process to join. I would like to see more Mac support as a priority since, in the tech space, this is 95%+ of our client base's usage (and ours).
It's well suited for a scheduled, formal meeting that requires screen sharing and/or video conference abilities. It does not lend itself well to a quick impromptu meeting unless you're using a private room.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
Not Rated
Mobile support
9
Desktop sharing
4
Whiteboards
8
Calendar integration
3
Meeting initiation
6
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
6
Audience polling
Not Rated
Q&A
Not Rated
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8

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