Frequent user feedback

Overall Satisfaction with BlueJeans

In Terex we use BJ for video and audio calls with team members across the globe for meetings discussions, etc. The main issue I have often faced is the call clarity not being good, on-off voice during the call or the message appearing as “ network issues." Many times I have faced issues related to connection despite a high bandwidth internet zone.
  • The share option.
  • Annotation while on the call isn’t great. Need more options for user-friendly ways to annotate or sketch especially for engineering discussions.
  • Presentation mode with 2 LCD screens. A laptop with an additional monitor is a major challenge as sharing doesn’t work often with 2 LCDs.
  • Less travel
  • More interactions within the cross functional teams located worldwide.
We have not used the event option in BJ.
BJ has limited ambition options compared to WebEx.
Easy to use for a video conference call, can share files during the call, screen sharing option is good, and overall, the interface and the options to use while on the call are good. Needs improvement in call clarity, better annotating options and presentation modes. Especially multi-screen sharing with lap prop and extra monitor situations.

BlueJeans Feature Ratings

High quality audio
7
High quality video
8
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
6
Whiteboards
6
Calendar integration
9
Meeting initiation
9
Integrates with social media
9
Record meetings / events
9
Slideshows
7
Live chat
9
Audience polling
9
Q&A
9
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9