Ceridian Dayforce -- A User's Perspective
August 15, 2019
Ceridian Dayforce -- A User's Perspective
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We use it for HRIS and payroll, including recruitment, benefits administration, payroll taxes, onboarding, timekeeping, Obamacare compliance, EEO compliance, document management, management reporting in regards to labor, W-2's, I-9's, exporting labor dollars to the general ledger, MBO tracking, bonus payments, hourly incentive pay tracking, and union issues regarding pay & dues, 401k interface & reporting, etc.
- Payroll: because Ceridian Dayforce is able to customize its configuration to math both Union & Non-union work rules & pay practices.
- Benefits Administration: again because of the configuration flexibility available from a stellar team.
- Time & attendance tracking: it is an integrated solution.
- It takes way too much time in adding new functionality and not making the current functionality work smoothly.
- Nearly every release 'blows-up' some element of our instance, and we only discover it after some employee's pay or benefits are impacted.
- Support is not staffed adequately to handle the issues that arise -- they often are forced to hand off issues to the developers or professional services, just so we can be charged 'big bucks' to fix their issues.
- The benefits module costs more to maintain each year for open enrollment than it cost to set it up in the first place. A total 'bait & switch' blindsiding we never saw coming.
- Virtually none. It's a huge cost with little to no ROI.
- If anything, it makes our life more complicated and expensive.
- At the risk of sounding like a 'Luddite,' I'd go back to paper if I could.
While it does perform well once programmed/configured to do Union Dues, Overtime, Taxes, etc., it requires constant maintenance and expensive programmer or professional services time to configure appropriately - whenever a change occurs. (new union contract, annual open enrollment, state law changes)
It is not a user-friendly system! While support has really nice people staffing the call center, they pass off the majority of tickets to staff who 'bill by the hour.
It is not a user-friendly system! While support has really nice people staffing the call center, they pass off the majority of tickets to staff who 'bill by the hour.
It probably slowed us down marginally; it really isn't designed to aid in decision making, and the latency issues make it very difficult to retrieve data efficiently. Again, it performs tasks once configured to perform them. It's not a decision support tool.
We really don't see much difference. Again, all the modules need to be 'uniquely configured,' so what is the advantage?